FAQ : superskoda.com

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TUNING SHOP s.r.o.
Martinicka 987/3
19700 Praha

SIRET: 02605554
TVA Intracom: CZ02605554

Tél.: +420604104105
Fax: ENGLISH ONLY

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ONLY ENGLISH LANGUAGE ALLOWED !




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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Client

Actualités

06.06.2015
Fabia III Hatchback - rear mud flaps ON STOCK !!!

05.06.2015
Our best selling sun shades for Octavia III Combi - VIDEO INSTALL GUIDE !!!

04.06.2015
FINALLY ON STOCK !! Genuine Skoda Auto,a.s. TYRE VALVE CAPS ON STOCK !!!

03.06.2015
Fabia III - original Skoda mirror covers (replacement type) ON STOCK !!!

02.06.2015
New 2015 edition cycling sunglasses with changeable lenses ON STOCK !!!

01.06.2015
Official Skoda Collection thermal mugs in Superb III edition now ON STOCK !!!

31.05.2015
Official Skoda Collection keychains in Superb III edition now ON STOCK !!!

30.05.2015
Octavia III - original Skoda REAL LEATHER headrests cushion covers (full replacement type) now ON STOCK !!!

29.05.2015
Superb II Facelift 2013-2015 - front protective hood deflectors ON STOCK !!!

28.05.2015
Octavia III - genuine Skoda Auto,a.s. real Alcantara seat covers (full replacement type !) now ON STOCK !!!

27.05.2015
Rapid - RED LINE 3pcs front bumper lids ON STOCK !!!

26.05.2015
RARE - Skoda Motorsport POLO-SHIRT with 40% DISCOUNT !!!

25.05.2015
Rapid SpaceBack - original Skoda MONTE CARLO rear bumper dark reflectors ON STOCK !!!

24.05.2015
ULTRA RARE original SCOUT collection lanyards ON STOCK !!!

23.05.2015
Octavia II 04-12 - carbon fibre interior door handle covers BACK ON STOCK !!!

22.05.2015
Original Skoda Collection keychain TROIKA now ON STOCK !!!

21.05.2015
Yeti - massive 60mm stainless steel front bull bars for absolute bargain price 139.99EUR now ON STOCK !!!

20.05.2015
Official Skoda Merchandise edition note book by Lanybook (IT) now ON STOCK !!!

19.05.2015
Rapid Scout (or Facelift) spy photos !!!

18.05.2015
Official Skoda Merchandise edition TITAN Xenon business wheelers ON STOCK !!!

17.05.2015
Octavia III - interior door panels in RS honeycomb design - first prototype testing !!!

16.05.2015
Superb II 13-16 Facelift - monte carlo black grilles ON STOCK !!!

15.05.2015
Superb II 09-13 - Laurin Klement front grilles BACK ON STOCK !!!

14.05.2015
Fabia III Combi - original Skoda rear trunk BLACK netting systems now ON STOCK !!!

13.05.2015
Original Skoda 14´ rims SHELL now ON STOCK !!!

12.05.2015
Rapid limousine - original OEM rear bumper panels in GLOSSY BLACK finish with installing templates ON STOCK!!!

11.05.2015
Original Skoda 17´ rims RAY (glossy black) now ON STOCK !!!

10.05.2015
Octavia III limousine - massive stainless steel under rear trunk lid in EXCLUSIVE edition now ON STOCK !!!

09.05.2015
Original Skoda 15´ rims ANTARES (silver) now ON STOCK!!!

08.05.2015
Octavia II RS Facelift 09-13 - original Skoda Auto,a.s. LED daylight systems ON STOCK !!!

07.05.2015
Original Skoda 17´ rims HAWK (white) now ON STOCK!!!

06.05.2015
Rapid limousine - original OEM rear bumper panels in BRUSHED effect with installing templates ON STOCK!!!

05.05.2015
Original Skoda 18´ rims ALARIS now ON STOCK!!!

04.05.2015
Fabia III - original Skoda grille frames in the MONTE CARLO black metallic edition now ON STOCK!!!

03.05.2015
Original Skoda 17´ rims CYGNUS now ON STOCK!!!

02.05.2015
Octavia III - original Skoda front bumper decorative 3pcs lid sets in GLOSSY BLACK finish now ON STOCK !!!

01.05.2015
Original Skoda 16´ rims SERPENS (white) now ON STOCK!!!

30.04.2015
Fabia III - ORIGINAL Skoda Auto,a.s. rear MONTE CARLO spoilers with 40% discount !!!

29.04.2015
Original Skoda 16´ rims SERPENS now ON STOCK!!!

28.04.2015
Custom REAL RS LEATHER steering wheels for Octavia II RS 04-08 now ON STOCK!!!

27.04.2015
Original Skoda 18´ rims TURINI now ON STOCK!!!

26.04.2015
Official Skoda Superb III Collection SUNGLASSES for fantastic price 5.99eur ON STOCK!!!

25.04.2015
Original Skoda 17´ rims RAY (anthracite) now ON STOCK!!!

24.04.2015
Octavia III combi - STAINLESS STEEL CHROME under rear trunk lids with 100% OEM fitment now ON STOCK!!!

23.04.2015
Original Skoda 16´ white rims ANTIA now ON STOCK!!!

22.04.2015
Superb II Combi - original Skoda rear 3rd brake lights ON STOCK!!!

21.04.2015
Original Skoda 16´ white rims STAR now ON STOCK!!!

20.04.2015
Yeti 09-13 front bumper STAINLESS STEEL CHROME side decoration panels ON STOCK!!!

19.04.2015
Original Skoda 15´ white rims AURIGA now ON STOCK!!!

18.04.2015
Fabia S2000 Mikkelsen no 5 - original Skoda / Abrex diecast model with 60% DISCOUNT !!!

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