FAQ : superskoda.com

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KOPACEK IMPORT

Hredle
CZ 27008 Hredle

SIRET: 01617907
TVA Intracom: CZ01617907

Tél.: +420604104105
Fax: +420313514789

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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Client

Actualités

26.04.2014
Octavia III - protective door mouldings with integrated decorative RED stripe ON STOCK !!!

25.04.2014
Octavia III - protective door mouldings with integrated decorative SILVER stripe ON STOCK !!!

24.04.2014
Octavia III Combi - original Skoda fold-out cargo mats ON STOCK !!!

23.04.2014
Yeti - original decorative dashboard panels in CARBON look for RHD cars ON STOCK !!!

22.04.2014
Octavia II 04-08 - unique FULL PERFORATED steering wheels ON STOCK !!!

21.04.2014
Yeti - original decorative lightswitches in CARBON look for RHD cars ON STOCK !!!

20.04.2014
Fabia I - unique PERFORATED LEATHER / WHITE stitching steering wheels ON STOCK !!!

19.04.2014
Fabia I - unique FULL PERFORATED LEATHER / BLUE stitching steering wheels ON STOCK !!!

18.04.2014
Fabia I - unique PERFORATED LEATHER / RED stitching steering wheels ON STOCK !!!

17.04.2014
Yeti Facelift 2014+ original Skoda floor mats STANDARD now ON STOCK !!!

16.04.2014
Yeti Facelift 2014+ original Skoda floor mats PRESTIGE now ON STOCK !!!

15.04.2014
Yeti facelift 2014+ original Skoda rear mud flaps for 14,99eur ONLY - NOW ON STOCK !!!

14.04.2014
Citigo 3D - wind/rain deflectors ON STOCK !!!

13.04.2014
Yeti - original Skoda lightswitches in BRUSHED STEEL finish ON STOCK !!!

12.04.2014
Yeti - original Skoda decorative panels in BRUSHED STEEL finish ON STOCK !!!

06.04.2014
Rapid - front DTM spoilers ON STOCK !!!

04.04.2014
New project finished !!! Octavia III - MEGA POWER LED licence plate light system !!!

03.04.2014
Finally !!! First 50 Superb II Combi LED tail lights conversion sets dispatched !!! Next bulk dispatch coming this friday !!!

02.04.2014
New project finished: Superb II Combi - MEGA POWER LED licence plate lights system !!!

01.04.2014
Octavia III - RS6 Matt and Lightning chrome mirror covers ARRIVED !!!

31.03.2014
Octavia III RS - new DTM spoiler project finished !!!

30.03.2014
Superb II Combi - our LED tail lights conversion kit from our bulk production - driving experience video !!!

29.03.2014
Last week for pre-orders of Superb II Combi LED tail light conversion sets !!!Preorders accepting only till wednesday 19/3/2014 !!! Free ABREX Superb II Combi model for ALL pre-orders !!!

28.03.2014
New project finished: Octavia III - front DTM spoiler !!!

27.03.2014
Yeti - dashboard panels in sportive ALU look finish ON STOCK !!!

26.03.2014
Octavia II 04-08 - unique PERFO leather / BLACK stitching OEM MF steering wheels ON STOCK !!!

25.03.2014
Yeti - SPORTIVE ALU look lightswitch panels ON STOCK !!!

24.03.2014
Octavia II 04-08 - unique super-smooth leather / black stitching OEM MF steering wheels ON STOCK !!!

23.03.2014
Octavia III - first 800 sets of RS6 matt and Lightning-chrome mirror covers coming this friday !!!

22.03.2014
Octavia II 04-08 - unique PERFO leather / RED stitching OEM MF steering wheels ON STOCK !!!

21.03.2014
Octavia III - original OEM lightning chrome key endtips with WORLDWIDE FREE AIRMAIL SHIPPING now on stock !!!

20.03.2014
Octavia II - KI-R power hood dampers INSTALL VIDEO !!!

19.03.2014
Octavia III Combi - REFLECTIVE decor sets glowing in the night in 4 different colours !!!

18.03.2014
Slovak Republic added to the supported-country list

17.03.2014
Superb II Combi - original LED tail lights conversion kit INSTALL VIDEO !!!

16.03.2014
Original Skoda door sills from the latest Yeti 2014 version (fits all Yeti 09-14 models) ON STOCK !!!

15.03.2014
Octavia II FL / Yeti / Superb II - unique PERFO leather / WHITE stitching OEM 3-spoke steering wheels ON STOCK !!!

14.03.2014
Octavia III Combi - original Skoda RS spoilers in STEEL GREY paint ON STOCK !!!

12.03.2014
Octavia II FL / Yeti / Superb II - unique PERFO leather / BLACK stitching OEM MF steering wheels ON STOCK !!!

11.03.2014
Octavia III Combi - original Skoda RS spoilers in CANDY WHITE paint ON STOCK !!!

11.03.2014
Octavia II RS 04-08 - unique BLUE stitching/perfo leather steering wheels ON STOCK !!!

10.03.2014
Octavia III Combi - original Skoda RS spoilers in BRILLIANT SILVER paint ON STOCK !!!

09.03.2014
Octavia II FL / Yeti / Superb II - unique super smooth leather OEM steering wheels ON STOCK !!!

08.03.2014
Octavia III Combi - original Skoda RS spoilers in BLACK MAGIC paint ON STOCK !!!

07.03.2014
Octavia II FL / Yeti / Superb II - unique PERFO leather / Red stitching OEM steering wheels ON STOCK !!!

06.03.2014
Citigo - original Skoda SPORT side skirts ON STOCK !!!

05.03.2014
Octavia III - original Skoda RS spoilers in STEEL GREY paint ON STOCK !!!

04.03.2014
Octavia III Combi - original Skoda RS spoilers in RACE BLUE paint ON STOCK !!!

03.03.2014
Octavia III Combi - original Skoda RS spoilers in CORRIDA RED paint ON STOCK !!!

28.02.2014
Octavia III - original Skoda RS spoilers in CANDY WHITE paint ON STOCK !!!

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