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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Actualités

02.06.2017
Official Skoda 2017 cycling collection: GLOSSY WHITE PVC under-saddle bags ON STOCK !!!

01.06.2017
Official Skoda 2017 collection: 16GB flash disks ON STOCK !!!

31.05.2017
Official Skoda 2017 cycling collection: GLOSSY BLACK PVC under-saddle bags ON STOCK !!!

30.05.2017
Superb III - front bumper DTM V1 Spoilers (basic / glossy black) ON STOCK !!!

29.05.2017
Superb III - rear bumper DTM center diffusors (GLOSSY BLACK / CARBON) now ON STOCK !!!

28.05.2017
Superb III - DTM side skirts (GLOSSY BLACK / CARBON / Basic plastic) now ON STOCK !!!

27.05.2017
Superb III limousine - rear trunk DTM spoilers in GLOSSY BLACK or CARBON fibre look now ON STOCK !!!

26.05.2017
Superb III - front bumper DTM V2 Spoilers (basic / glossy black / Carbon) ON STOCK !!!

25.05.2017
Yeti 09-13 - massive OFF-ROAD alu side step panels ON STOCK !!!

24.05.2017
Superb III - front bumper DTM V3 Spoilers (basic / glossy black / Carbon) ON STOCK !!!

23.05.2017
Superb III - GLOSSY BLACK / CARBON look front fog lights frames ON STOCK !!!

22.05.2017
Superb III - rear bumper side splitters ON STOCK !!!

21.05.2017
Tyre air valve caps in VRS style now ON STOCK !!!

20.05.2017
Octavia III 2017+ Facelift - LAURIN KLEMENT front bumper CHROME lids now ON STOCK !!!

19.05.2017
Octavia III RS - beautiful glossy black center diffusors now ON STOCK !!!

18.05.2017
Rapid SpaceBack - massive stainless steel CHROME window trim sets JUST ARRIVED !!!

17.05.2017
NEW PROJECT Finished: SUPERB - car key bottom tips in RS6 design !!!

16.05.2017
NEW PROJECT Finished: KODIAQ - car key bottom tips in RS6 design !!!

15.05.2017
Yeti I City Facelift - original Skoda rear bumper reflectors in MONTE CARLO dark version ON STOCK !!!

14.05.2017
Octavia III limousine - genuine Skoda rear trunk spoilers in original Skoda Capuccino Beige (F8H) paint ON STOCK !!!

13.05.2017
Octavia III limousine - genuine Skoda rear trunk spoilers in original Skoda Sprint Yellow (F1F) paint ON STOCK !!!

12.05.2017
Octavia III limousine - genuine Skoda rear trunk spoilers in original Skoda Pacific Blue (F5A) paint ON STOCK !!!

11.05.2017
Octavia III limousine - genuine Skoda rear trunk spoilers in original Skoda Lava Blue (W5Q) paint ON STOCK !!!

10.05.2017
Octavia III limousine - genuine Skoda rear trunk spoilers in original Skoda Topaz Brown(F8Z) paint ON STOCK !!!

09.05.2017
Octavia III RS - original Skoda rear bumper diffusors in beautiful BLACK MAGIC (F9R) paint ON STOCK !!!

08.05.2017
Octavia III - original Skoda rear bumper diffusors in beautiful BLACK MAGIC (F9R) paint ON STOCK !!!

07.05.2017
Octavia II Facelift 09-13 - original Skoda rear bumper reflectors in special custom MONTE CARLO edition now ON STOCK !!!

06.05.2017
Octavia II RS 04-13 - original Skoda rear bumper reflectors in special custom MONTE CARLO edition now ON STOCK !!!

05.05.2017
Octavia III Limousine - original Skoda rear bumper reflectors in special custom MONTE CARLO edition now ON STOCK !!!

04.05.2017
Octavia III / Fabia III - REAL carbon fibre door handle covers FINALLY ON STOCK !!!

03.05.2017
Octavia III - REAL carbon fibre mirror covers FINALLY ON STOCK !!!

02.05.2017
Octavia III - DTM side skirts in CARBON look now ON STOCK !!!

01.05.2017
Octavia II RS 04-08 - front DTM spoilers in CARBON look now ON STOCK !!!

30.04.2017
Octavia III Combi - rear pillar covers in GLOSSY BLACK now ON STOCK !!!

29.04.2017
Octavia II Facelift 09-13 - front DTM spoilers in CARBON look now ON STOCK !!!

28.04.2017
Octavia III - DTM side skirts in GLOSSY BLACK finish (no need for paint) now ON STOCK !!!

27.04.2017
Rapid - pictures of the SportLine lateral stripes installed on the white Rapid added !!!

26.04.2017
Rapid - front DTM spoilers in CARBON look now ON STOCK !!!

25.04.2017
Kodiaq - original Skoda netting program for 5-seater models with basic floor ON STOCK !!!

24.04.2017
Yeti I Facelift 13-17 - front grille insert in DOUBLE-CHROME RIBS in Laurin Klement look with clear coat protection paint ON STOCK !!!

23.04.2017
Kodiaq - plastic door protection mouldings sets ON STOCK !!!

22.04.2017
Plush toys YETI from the latest 2017 Skoda merchandise collection now ON STOCK !!!

21.04.2017
CRATER - original Skoda 19´ rims with CRAZY 567EUR DISCOUNT !!!

20.04.2017
NANUQ - original Skoda 17´ rims with CRAZY 370EUR DISCOUNT !!!

19.04.2017
SUPERNOVA - original Skoda 19´ rims with CRAZY 528EUR DISCOUNT !!!

18.04.2017
LEPUS - original Skoda 16´ rims with CRAZY 300EUR DISCOUNT !!!

17.04.2017
SPITZBERG - original Skoda 17´ rims with 28% DISCOUNT !!!

16.04.2017
PROPELLER - original Skoda 15´ rims (5x100) with 34% DISCOUNT !!!

15.04.2017
Citigo - SERPENS - original Skoda 16´ rims with 31% DISCOUNT !!!

14.04.2017
TURINI - original Skoda 18´ rims with 37% DISCOUNT !!!

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