FAQ : superskoda.com

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TUNING SHOP s.r.o.
Martinicka 987/3
19700 Praha

SIRET: 02605554
TVA Intracom: CZ02605554

Tél.: +420604104105

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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Client

Actualités

14.05.2015
FINALLY RELEASED: Yeti Facelift CITY - original Skoda rear bumper protective panels !!!

12.05.2015
Original Skoda 16´ rims ITALIA - BRUSHED / SILVER - now ON STOCK !!!

11.05.2015
70% DISCOUNT for top luxurious MONTBLANC leather iPad cover in LAURIN & KLEMENT edition !!!

10.05.2015
Original Skoda 16´ rims ITALIA - WHITE - now ON STOCK !!!

09.05.2015
Official Skoda Auto,a.s. SUPERB collection MEN´S chattered caps with 60% DISCOUNT !!!

08.05.2015
Original Skoda 16´ rims ITALIA now ON STOCK !!!

07.05.2015
Octavia III - mould for Octavia III interior 4pcs decorative panels FINISHED !!!

06.05.2015
Original Skoda 17´ rims CLUBBER now ON STOCK !!!

05.05.2015
Official Skoda Auto,a.s. SUPERB collection MEN´S Polo-Shirts with 75% DISCOUNT !!!

04.05.2015
Original Skoda 17´ rims ORIGAMI silver version now ON STOCK !!!

03.05.2015
Official Skoda Auto,a.s. SUPERB collection WOMEN´S Polo-Shirts with 75% DISCOUNT !!!

02.05.2015
Original Skoda 17´ rims Annapurna ANTHRACITE / SILVER version now ON STOCK !!!

01.05.2015
New Original Skoda 2015 version USB flash discs ON STOCK !!!

30.04.2015
Original Skoda 17´ rims Annapurna BLACK / SILVER version now ON STOCK !!!

29.04.2015
Fabia III - MEGA POWER LED interior dome lights ON STOCK !!!

28.04.2015
Original Skoda 17´ rims ANNAPURNA now ON STOCK !!!

27.04.2015
Fabia III - MEGA POWER LED cargo trunk lights ON STOCK !!!

26.04.2015
Original Skoda 17´ rims BLOSSOM ´SILVER´ now ON STOCK !!!

25.04.2015
Fabia III - original Skoda hood silenting panels ON STOCK !!!

24.04.2015
Original Skoda 17´ rims ORIGAMI now ON STOCK !!!

23.04.2015
Fabia III - original Skoda RHD prestige RED line floor mats ON STOCK !!!

22.04.2015
Original Skoda 17´ rims EREBUS now ON STOCK !!!

21.04.2015
Fabia III - original Skoda LHD prestige RED line floor mats ON STOCK !!!

20.04.2015
Original Skoda 17´ rims DOLOMITE now ON STOCK !!!

19.04.2015
EU (sector 2) shipping costs reduced from 16.99eur to 9.99eur ONLY !!!

18.04.2015
Original Skoda 17´ rims SPITZBERG now ON STOCK !!!

17.04.2015
Yeti - STAINLESS STEEL CHROME front bumper side decoration trims ON STOCK !!!

16.04.2015
Fabia III - STAINLESS STEEL chrome door handle covers for Hatchback / Combi ON STOCK !!!

15.04.2015
Original Skoda 17´ rims BLOSSOM now ON STOCK !!!

14.04.2015
Original Skoda 16´ rims NEVIS now ON STOCK !!!

13.04.2015
Original Skoda 18´ rims LUXON now ON STOCK !!!

12.04.2015
Original Skoda 17´rims TWISTER now ON STOCK !!!

11.04.2015
Original Skoda 17´rims LAUREL now ON STOCK !!!

10.04.2015
NEW PROJECT finished: Octavia III acryl wind / bugs / snow / rain / gravel hood deflectors !!!

09.04.2015
Carbon fibre look door handle covers in HOLE design ON STOCK !!!

08.04.2015
TURKEY - supported country from APRIL 2015 !!!

07.04.2015
New prototype testing !!!

06.04.2015
Octavia III - additional cargo trunk hooks ON STOCK !!!

05.04.2015
SUPER SALE: Genuine Skoda merchandise SUNGLASSES for 3.99EUR ONLY !!!

04.04.2015
Octavia III RS - original Skoda black fog lights ON STOCK !!!

03.04.2015
New ´UNISEX´ sunglasses from the new 2015 official Skoda collection !!!

02.04.2015
New ´FLEXIBLE´ sunglasses from the new 2015 official Skoda collection !!!

01.04.2015
New ´PILOT´ sunglasses from the new 2015 official Skoda collection !!!

31.03.2015
New project sample released from ´Rapid prototyping´ !!!

30.03.2015
New 50.000 EUR project: Octavia III inner door panel covers in various designs !!!

29.03.2015
Official new 2015 SKODA MOTORSPORT collection lanyards ON STOCK !!!

28.03.2015
Yeti FACELIFT 2013+ official Skoda merchandise 1/43 diecast models ON STOCK !!!

27.03.2015
Official Skoda 2015 collection NEW designed Green/White lanyards ON STOCK !!!

26.03.2015
Fabia III - official Skoda merchandise 1/43 diecast models ON STOCK !!!

25.03.2015
New 2015 official VRS keychains ON STOCK !!!

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