FAQ : superskoda.com

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TUNING SHOP s.r.o.
Martinicka 987/3
19700 Praha

SIRET: 02605554
TVA Intracom: CZ02605554

Tél.: +420604104105
Fax: +420313514789

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ONLY ENGLISH LANGUAGE ALLOWED !




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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Client

Actualités

09.12.2014
O3 / S2F / Yeti FL - original Skoda 3-spoke RS steering wheels in the NEW 2015 flat bottom edition ON STOCK !!!

08.12.2014
Superb II - original Skoda protective rubber mats over the rear tunnel ON STOCK !!!

07.12.2014
O3 / S2F / Yeti FL - original Skoda 3-spoke SPORT leather MULTIFUNCTIONAL steering wheels ON STOCK !!!

06.12.2014
Yeti - original Skoda protective rubber mats over the rear tunnel ON STOCK !!!

05.12.2014
O3 / S2F / Yeti FL - original Skoda 3-spoke SPORT leather steering wheels ON STOCK !!!

04.12.2014
Rapid - original Skoda protective rubber mats over the rear tunnel ON STOCK !!!

03.12.2014
Original Skoda TITAN Suitcases ON STOCK !!!

02.12.2014
Original Skoda CITIGO Collection jackets (XL) with discount over 60% ON STOCK !!!

01.12.2014
Octavia II 04-08 - ALL VERSIONS of exterior side mirror bottom indicators for top prices ON STOCK !!!

30.11.2014
Octavia III - Original Skoda spare Wheel mounting kits for top price 44.99eur ON STOCK !!!

29.11.2014
Original Skoda Wheel center caps with 50% DISCOUNT from 39,99eur to 19,99 EUR ONLY !!!

28.11.2014
Octavia II 04-08 - original Skoda outer mirror shells ON STOCK !!!

27.11.2014
Octavia II Facelift / Superb II - exterior mirror side indicators for the fantastic price 14,99eur ON STOCK !!!

26.11.2014
50% DISCOUNT on Fabia I facelift complete front fog lights swap kits !!!

25.11.2014
Superb II - original Skoda Auto,a.s. spare bulb sets ON STOCK !!!

24.11.2014
Original Skoda Auto,a.s. towing ropes ON STOCK !!!

23.11.2014
Superb II - original Skoda upper chrome grille lids ON STOCK !!!

22.11.2014
Original Skoda anti-theft wheel bolts ON STOCK !!!

21.11.2014
Original Skoda warning triangles ON STOCK !!!

20.11.2014
Octavia III Combi / Limousine - original Skoda diecast models ON STOCK !!!

19.11.2014
Octavia II Facelift - complete grilles (original Skoda frame / original Skoda NEW emblem / KI-R honeycomb insert) assambled by our staff ON STOCK !!!

18.11.2014
Citigo - RARE black metallic MONTE CARLO edition grille frames ON STOCK !!!

17.11.2014
Octavia III - ALL connecting cables for cars with MDI now ON STOCK !!!

16.11.2014
Fabia II Combi - 2pcs VERTICAL netting systems ON STOCK !!!

15.11.2014
Rapid - DOUBLE POWER hood damper system project finally finished and now ON STOCK !!!

14.11.2014
Original Skoda 17´rims SCUDO (5x 112) ON STOCK !!!

13.11.2014
Original Skoda 18´rims NEPTUNE in BLACK FINISH (5x 112) ON STOCK !!!

12.11.2014
Original Skoda 16´rims FORREST (5x 112) ON STOCK !!!

11.11.2014
Original Skoda rims PALLAS (17´, 5x 112) ON STOCK !!!

10.11.2014
Octavia III - first picture of prototype RS+ diffusor testing released !!!

09.11.2014
Genuine Skoda Auto,a.s. ultra reflective band snaps for you and your children ON STOCK !!!

08.11.2014
Genuine Skoda Auto,a.s. men´s t-shirts from the original Octavia Combi collection ON STOCK !!!

07.11.2014
Original Skoda RAPID collection 8GB Flash discs ON STOCK !!!

06.11.2014
Original Skoda Auto,a.s. WATCHES (2x ladies and 1x men) ON STOCK !!!

05.11.2014
Rapid - original MONTE CARLO door sills ON STOCK !!!

04.11.2014
RARE Double-keyrings (original Skoda Auto,a.s. product) ON STOCK !!!

03.11.2014
Original Skoda USB chargers GLOWING IN THE NIGHT (black and white versions) ON STOCK !!!

02.11.2014
Original Skoda seat belt protectors (for Boys and Girls) ON STOCK !!!

01.11.2014
Octavia III - ALL versions of D3S HID xenon + LED stripe headlights ON STOCK and ready for immediate dispatch !!!

31.10.2014
75% DISCOUNT on Octavia III Collection knitted baseball caps !!! MSRP 19,99EUR and now for 4,99 EUR !!!

30.10.2014
Original Skoda collection: A5 Notepades with 240pages ON STOCK !!!

29.10.2014
Superb II - RARE original door sills ´BUSINESS´ now ON STOCK !!!

28.10.2014
Original Skoda collection: LED Pocket flashlights from the SCOUT edition ON STOCK !!!

27.10.2014
Original Skoda collection: Children´s lunchboxes ON STOCK !!!

26.10.2014
Original OSRAM H3 NIGHT BREAKER headlight bulbs ON STOCK !!!

25.10.2014
Genuine Skoda collection: Bath towel / hand towel sets ON STOCK !!!

24.10.2014
Octavia III RHD - BLACK D3S Xenon headlights ON STOCK !!!

23.10.2014
Superb II 09-15 - original Skoda side door mouldings from RARE Superb II CROSS edition ON STOCK !!!

22.10.2014
Original OSRAM H1 NIGHT BREAKER UNLIMITED bulbs for crazy price 15,99eur/set now ON STOCK !!!

21.10.2014
Yeti 2014+ facelift ALL XENON HID D3S+H7 headlights (LHD + RHD) now ON STOCK and READY FOR IMMEDIATE DISPATCH !!!

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