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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Actualités

20.05.2018
Kodiaq - original Skoda MONTE CARLO black (F9R) emblem combo sets NOW AVAILABLE !!!

19.05.2018
Karoq - original Skoda MONTE CARLO black (F9R) emblem combo sets NOW AVAILABLE !!!

18.05.2018
Karoq - original Skoda FRONT emblems modified to a Monte Carlo black (F9R) version now ON STOCK !!!

17.05.2018
Genuine 2018 Skoda RS245 VRS emblems modified to a MONTE CARLO Black (F9R) version ON STOCK !!!

16.05.2018
Original Skoda repair touch-up sets CORRIDA RED now ON STOCK !!!

15.05.2018
Kodiaq - heavy duty rear trunk floor matt with car silhouette for 7-seater models now ON STOCK !!!

14.05.2018
Octavia III - front window shields painted in original Skoda PLATIN GREY (F8L) now ON STOCK !!!

13.05.2018
Rapid SpaceBack - original Skoda rear roof spoilers painted in RALLYE GREEN (F6Z) now ON STOCK !!!

12.05.2018
Octavia III - front window shields painted in original Skoda BRILLIANT SILVER (A7W) now ON STOCK !!!

11.05.2018
Octavia III - genuine Skoda rear trunk spoilers painted in original Skoda LASER WHITE (F9F) paint now ON STOCK !!!

10.05.2018
Octavia III - front window shields painted in original Skoda VELVET RED (F3P) now ON STOCK !!!

09.05.2018
Rapid SpaceBack - original Skoda rear roof spoilers painted in RACE BLUE (F5W) now ON STOCK !!!

08.05.2018
Octavia III - front window shields painted in original Skoda STEEL GREY (F7A) now ON STOCK !!!

07.05.2018
Skoda 120L (white) - original Skoda diecast models ON STOCK !!!

06.05.2018
Karoq - original Skoda ´KAROQ´ emblems modified to a Monte Carlo black version now ON STOCK !!!

05.05.2018
Skoda 120L (green) - original Skoda diecast models ON STOCK !!!

04.05.2018
Octavia II Facelift - grille frames painted in original Skoda CAPUCCINO BEIGE (F8H) metallic paint + pre-installed original Skoda new 2013 version emblem ON STOCK !!!

03.05.2018
Skoda 110R (green) - original Skoda diecast models ON STOCK !!!

02.05.2018
Skoda 1203 - original Skoda diecast models ON STOCK !!!

01.05.2018
Official 2018 Skoda Collection - 160pages A5 notepads ON STOCK !!!

30.04.2018
Octavia II Facelift - grille frames painted in original Skoda CAPUCCINO BEIGE (F8H) metallic paint + pre-installed original Skoda BLACK (F9R) Monte Carlo emblem ON STOCK !!!

29.04.2018
Official 2018 Skoda Collection - Klie Oterna Soft-touch elegant ballpens ON STOCK !!!

28.04.2018
Octavia II Facelift - grille frames painted in original Skoda BRILLIANT SILVER (A7W) metallic paint ON STOCK !!!

27.04.2018
Official 2018 Skoda Collection - green functional towels (75x150cm) ON STOCK !!!

26.04.2018
Octavia II Facelift - grille frames painted in original Skoda SATIN GREY (F5X) metallic paint ON STOCK !!!

25.04.2018
Superb II - upper grilles painted in OEM Skoda ANTHRACITE GREY (F8J) metallic paint with original Skoda old green emblem ON STOCK !!!

24.04.2018
Original Skoda Auto,a.s. diecast models FABIA R5 from 2016 Barum Rally edition (Kopecky/Dresler) now ON STOCK !!!

23.04.2018
Superb II - upper grilles painted in OEM Skoda ANTHRACITE GREY (F8J) metallic paint with MONTE CARLO BLACK (F9R) original Skoda emblem ON STOCK !!!

22.04.2018
NEW PROJECT FINISHED: Karoq - SPORTLINE door lateral stipes in GLOSSY BLACK finish !!!

21.04.2018
Superb II - upper grilles painted in OEM Skoda ANTHRACITE GREY (F8J) metallic paint ON STOCK !!!

20.04.2018
NEW PROJECT FINISHED: Superb III - diffusor RS-exhaust style spoilers !!!

19.04.2018
Kodiaq - massive stainless steel CHROME side door streamer-lids ON STOCK !!!

18.04.2018
Superb III - genuine SPORTLINE rear trunk spoilers painted in original Skoda LAVA BLUE (W5Q) metallic paint now ON STOCK !!!

17.04.2018
Kodiaq - massive stainless steel CHROME under trunk lids ON STOCK !!!

16.04.2018
Superb III - genuine SPORTLINE rear trunk spoilers painted in original Skoda MAGNETIC BROWN (F8V) metallic paint now ON STOCK !!!

15.04.2018
Kodiaq - 3pcs front bumper lids sets painted in original Skoda RED paint ON STOCK !!!

14.04.2018
Superb III - genuine SPORTLINE rear trunk spoilers painted in original Skoda METAL GREY (F7Y) metallic paint now ON STOCK !!!

13.04.2018
Superb II - SPORTIVE eyebrows painted in original Skoda CORRIDA RED (F3K) paint ON STOCK !!!

12.04.2018
Superb III - genuine SPORTLINE rear trunk spoilers painted in original Skoda CAPUCCINO BEIGE (F8H) metallic paint now ON STOCK !!!

11.04.2018
Superb II - SPORTIVE eyebrows painted in original Skoda SATIN GREY (F5X) metallic paint ON STOCK !!!

10.04.2018
Superb III - genuine SPORTLINE rear trunk spoilers painted in original Skoda BRILLIANT SILVER (A7W) metallic paint now ON STOCK !!!

09.04.2018
Superb II - SPORTIVE eyebrows painted in original Skoda ROSSO BRUNELLO metallic paint ON STOCK !!!

08.04.2018
Superb III - genuine SPORTLINE rear trunk spoilers painted in original Skoda VELVET RED (F3P) metallic paint now ON STOCK !!!

07.04.2018
Official Skoda 2018 collection - powerstretch grey sweatshirts ON STOCK !!!

06.04.2018
NEW PROJECT FINISHED: Superb III winter protective grille covers !!!

05.04.2018
Superb II 09-13 - painted SPORTIVE eyebrows in BRILLIANT SILVER metallic paint ON STOCK !!!

04.04.2018
Kodiaq - front bumper decorative 3pcs sets of lids painted in original Skoda MAGNETIC BROWN (F8V) metallic paint now ON STOCK !!!

03.04.2018
Kodiaq - first official Skoda front bumper spoiler released and ON STOCK !!!

02.04.2018
TRINITY 18“ genuine Skoda rims with huge 400EUR discount !!!

01.04.2018
ANTIA 16“ genuine Skoda rims with huge 236EUR discount !!!

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