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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Actualités

24.07.2017
Kodiaq - original Skoda front bumper center grilles ON STOCK !!!

23.07.2017
Kodiaq - original Skoda front bumper bottom panels ON STOCK !!!

22.07.2017
NEW PROJECT: Fabia III HB - massive stainless steel CHROME window trim !!!

21.07.2017
Fabia III - OEM door sills (economy version) BACK ON STOCK !!!

20.07.2017
Octavia III - original Skoda emblems with painted base in the original RACE BLUE metallic paint now ON STOCK !!!

19.07.2017
Yeti - massive stainless steel chrome bottom door lids ON STOCK !!!

18.07.2017
Octavia III - original Skoda emblems with painted base in the original BRILLIANT SILVER metallic paint now ON STOCK !!!

17.07.2017
Superb III - rear bumper side add-on spoiler sets (GLOSSY BLACK version) now ON STOCK !!!

16.07.2017
Official Skoda thin SPORTY caps (L size 57-60) now ON STOCK!

15.07.2017
Official Skoda SPORTY pompons caps (L size 57-60) now ON STOCK!

14.07.2017
Superb III - rear bumper side add-on spoiler sets (basic plastic version) now ON STOCK !!!

13.07.2017
Octavia III - original Skoda emblems with painted base in the original CANDY WHITE paint now ON STOCK !!!

12.07.2017
Official Skoda thin SPORTY caps (M size 54-57) now ON STOCK!

11.07.2017
Official Skoda SPORTY pompons caps (M size 54-57) now ON STOCK!

10.07.2017
Official Skoda RS 2017/2018 collection RS sunglasses ON STOCK!

09.07.2017
Kodiaq - full sets (Front/Rear) wind/rain deflectors JUST ARRIVED !!!

08.07.2017
Yeti Facelift - OEM front bumper WHITE look lids INSTALLED PICTURES !!!

07.07.2017
Octavia III - original Skoda emblems with painted base in the original STEEL GREY paint now ON STOCK !!!

06.07.2017
Octavia II Facelift 09-13 - SPORTIVE eyebrows painted in BRILLIANT SILVER now ON STOCK !!!

05.07.2017
Yeti Facelift - OEM front bumper CARBON look lids INSTALLED PICTURES !!!

04.07.2017
Octavia III - original Skoda emblems with painted base in the original CORRIDA RED paint now ON STOCK !!!

03.07.2017
Octavia II Combi 04-13 - massive stainless steel bottom door panels ON STOCK !!!

02.07.2017
Kodiaq - front wind / rain deflectors installed pictures !!!

01.07.2017
Yeti Facelift - OEM front bumper SILVER lids JUST ARRIVED !!!

30.06.2017
Yeti Facelift - OEM front bumper glossy RED lids installed pictures !!!

29.06.2017
Yeti Facelift - OEM front bumper glossy black lids installed pictures !!!

28.06.2017
Kodiaq - wind/rain deflector sets for the FRONT / REAR windows JUST ARRIVED !!!

27.06.2017
Kodiaq - wind/rain deflector sets for the FRONT windows JUST ARRIVED !!!

26.06.2017
Kodiaq - original Skoda fold out textile/rubber cargo mat with 25EUR discount !!!

25.06.2017
Original Skoda Auto,a.s. 17´ rims FLASH with crazy 48% DISCOUNT for the full set !!!

24.06.2017
Original Skoda Auto,a.s. 16´ rims NEVIS with crazy 50% DISCOUNT for the full set !!!

23.06.2017
Original Skoda Auto,a.s. 16´ rims DIONE with crazy 51% DISCOUNT for the full set !!!

22.06.2017
Original Skoda Auto,a.s. 17´ rims RAY with crazy 304EUR DISCOUNT for the full set !!!

21.06.2017
Kodiaq - massive stainless steel rear bumper protective panel testing pictures !!!

20.06.2017
Kodiaq - original Skoda LAURIN KLEMENT chrome emblems for interior ON STOCK !!!

19.06.2017
Superb II Facelift 2013-2015 - beautiful DEVIL edition front grille frames ON STOCK !!!

18.06.2017
Octavia II Facelift 09-13 - SPORTIVE eyebrows painted in CORRIDA RED now ON STOCK !!!

17.06.2017
Superb III - grille frames painted in BRILLIANT SILVER (A7W) metallic paint ON STOCK !!!

16.06.2017
Superb III - fantastic key bottom endtips JUST ARRIVED !!!

15.06.2017
Superb III - RS honeycomb front grille project FINISHED !!!

14.06.2017
Kodiaq - fantastic key bottom endtips JUST ARRIVED !!!

13.06.2017
NEW PROJECT finished: Superb III - FULL REPLACEMENT mirror shells in beautiful DARK CHROME with BRUSHED EFFECT finish !!!

12.06.2017
Back on stock: original Skoda BLACK MAGIC Monte Carlo ´OCTAVIA´ emblems !!!

11.06.2017
NEW PROJECT finished: Superb III - FULL REPLACEMENT mirror shells in beautiful RS6 MATT finish !!!

10.06.2017
Original Skoda 19´ rims SIRIUS with 55% discount !!!

09.06.2017
NEW PROJECT finished: Superb III - FULL REPLACEMENT mirror shells in beautiful DARK CHROME finish !!!

08.06.2017
NEW PROJECT finished: Superb III - FULL REPLACEMENT mirror shells in beautiful MATT CHROME finish (with brushed effect) !!!

07.06.2017
NEW PROJECT finished: KODIAQ - rear bumper protective panels / interior loading panels from the massive stainless steel !!!

06.06.2017
Kodiaq - protective side door mouldings in original Skoda MOON WHITE (S9R) metallic paint ON STOCK !!!

05.06.2017
Superb III - grille frames in beautiful ´DEVIL EDITION´ now ON STOCK !!!

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