FAQ : superskoda.com

FAQ : superskoda.com

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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Client

Actualités

26.01.2020
New 2020 RS rear trunk emblems (from Kodiaq RS) modified to the BLACK MAGIC version with SUPER BLUE GLOWING inner panels now ON STOCK !!!

25.01.2020
Scala - genuine Skoda BLACK magic front grille frames from the Scala Monte Carlo version ON STOCK !!!

24.01.2020
Octavia III Limousine 13-20 - genuine Skoda complete decal set - SILVER CARBON with 55% DISCOUNT !!!

23.01.2020
New 2020 RS rear trunk emblems (from Kodiaq RS) modified to the BLACK MAGIC version with SUPER RED GLOWING inner panels now ON STOCK !!!

22.01.2020
Official Skoda Octavia IV 2020 collection -lanyards ON STOCK !!!

21.01.2020
New 2020 RS rear trunk emblems (from Kodiaq RS) modified to the BLACK MAGIC version with SUPER WHITE GLOWING inner panels now ON STOCK !!!

20.01.2020
Octavia III RS Facelift 2017+ front bumper add-on shark style spoilers in WHITE version FINALLY ON STOCK !!!

19.01.2020
Official Skoda Octavia IV 2020 collection - men´s metal watch just arrived !!!

18.01.2020
Octavia III RS Facelift 2017+ front bumper add-on shark style spoilers in RED version FINALLY ON STOCK !!!

17.01.2020
Original Skoda 2020 Monte Carlo long ´SKODA´ emblems JUST ARRIVED !!!

16.01.2020
Kodiaq - original Skoda emblems in INT version on SportLine from Austria !!!

15.01.2020
Kodiaq RS / SPORTLINE - separate REAR door sills for SALE NOW !!!

14.01.2020
Official Skoda Octavia IV 2020 collection - men´s polo-shirts ON STOCK !!!

13.01.2020
Rapid - original Skoda front bumper 3pcs lid sets (GLOSSY BLACK) with crazy 60% DISCOUNT !!!

12.01.2020
Official Skoda Octavia IV 2020 collection - ladies polo-shirts ON STOCK !!!

11.01.2020
Octavia III Combi 13-20 - genuine Skoda complete decal set - SILVER CARBON with 55% DISCOUNT !!!

10.01.2020
Official Skoda Octavia IV 2020 collection - keychains ON STOCK !!!

09.01.2020
Scala - black leather armrest covers (black stitching) INSTALLED PICTURES !!!

08.01.2020
Official Skoda Octavia IV 2020 collection - dark blue mugs ON STOCK !!!

07.01.2020
Official Skoda Octavia IV 2020 collection - women´s metal watch just arrived !!!

06.01.2020
Scala - perforated real Alcantara armrest covers (red stitching) INSTALLED PICTURES !!!

05.01.2020
Official Skoda Octavia IV 2020 collection - BACKPACKS just arrived !!!

04.01.2020
NEW PROJECT FINISHED: Octavia III 13-20 heavy duty rubber interior floor mats in fantastic RS honeycomb design with RED lining !!!

03.01.2020
Yeti -genuine Skoda heavy duty cargo trunk mat (double-false floor version) now with crazy 50% DISCOUNT !!!

02.01.2020
Scala - black leather armrest covers (white stitching) INSTALLED PICTURES !!!

01.01.2020
NEW PROJECT FINISHED: Octavia III limousine 13-20 heavy duty rubber cargo trunk mat in fantastic RS honeycomb design !!!

31.12.2019
Scala - perforated real Alcantara armrest covers (black stitching) INSTALLED PICTURES !!!

30.12.2019
Kodiaq - our roof Spoiler DTM V5 installed on 2020 Kodiaq Scout !!!

29.12.2019
Scala - black leather armrest covers (red stitching) INSTALLED PICTURES !!!

28.12.2019
O3/F3/S3/YET-FL/S2-FL - original Skoda emblems modified to the DEVIL edition - INSTALLED PICTURES !!!

27.12.2019
Scala - perforated real Alcantara armrest covers (white stitching) INSTALLED PICTURES !!!

26.12.2019
Citigo 5D RHD - original Skoda heavy duty interior floor mats ON STOCK !!!

25.12.2019
Fabia III Combi Facelift - rear bumper protective panels in sportive ALU LOOK version (VV design) ON STOCK !!!

24.12.2019
Octavia III 13-17 - original Skoda RS230 black grille frames in DEVIL-X edition now ON STOCK !!!

23.12.2019
Fabia III Combi Facelift - rear bumper protective panels in basic ABS plastic version (VV design) ON STOCK !!!

22.12.2019
Kodiaq - genuine Skoda cargo trunk netting system for 5-seater version with 72% DISCOUNT !!!

21.12.2019
Kamiq - original Skoda rear bumper protection panels ON STOCK !!!

20.12.2019
Rapid Spaceback - genuine Skoda Monte Carlo rear bumper diffusor (Monte Carlo black metallic paint) ON STOCK !!!

19.12.2019
Octavia III RS 13-17 - luxurious GLOSSY BLACK front bumper lower winter grille covers ON STOCK !!!

18.12.2019
Octavia III - genuine ALCANTARA armrest covers with White double-stitching ON STOCK !!!

17.12.2019
Fabia III Facelift Hatchback - rear bumper protective panels in luxurious GLOSSY BLACK version now ON STOCK !!!

16.12.2019
Genuine Skoda long ´S K O D A´ 2019 emblems now ON STOCK !!!

15.12.2019
Scala - OEM armrest covers made from REAL Alcantara (perforated version) with WHITE weave ON STOCK !!!

14.12.2019
Kodiaq - DTM roof spoilers V1 in GLOSSY BLACK version BACK ON STOCK !!!

13.12.2019
Fabia III Facelift Hatchback - rear bumper protective panels in BASIC version now ON STOCK !!!

12.12.2019
Fabia III Facelift - ABS plastic SPORTIVE eyebrows ON STOCK !!!

11.12.2019
Scala - OEM black leather armrest covers with RED weave ON STOCK !!!

10.12.2019
Kodiaq - original Skoda I.N.T. FRONT emblems FINALLY ON STOCK !!!

09.12.2019
Scala - OEM armrest covers made from REAL Alcantara (perforated version) with BLACK weave ON STOCK !!!

08.12.2019
Superb III Combi Facelift - sportive ALU LOOK rear bumper protective panels in VV design now ON STOCK !!!

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