FAQ : superskoda.com

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Kopacek Tuning s.r.o.
Kubelíkova 1224/42
13000 Praha

SIRET: 04186192

Tél.: +420604104105
Fax: ENGLISH ONLY

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ONLY ENGLISH LANGUAGE ALLOWED !




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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Client

Actualités

30.08.2016
Octavia II Facelift 2009-2013 - beautiful complete grilles in honeycomb design with Magic Black painted frame and original Skoda Monte Carlo Black emblem now ON STOCK !!!

29.08.2016
Superb III Combi SPORTLINE - original Skoda rear trunk spoiler in JUNGLE GREEN (F6X) metallic paint ON STOCK !!!

28.08.2016
Superb III Limousine SPORTLINE - original Skoda rear trunk spoiler in BRILLIANT SILVER (A7W) metallic paint ON STOCK !!!

27.08.2016
Superb III Limousine SPORTLINE - original Skoda rear trunk spoiler in BUSINESS GREY (F7M) metallic paint ON STOCK !!!

26.08.2016
Superb III Combi SPORTLINE - original Skoda rear trunk spoiler in CAPUCCINO BEIGE (F8H) metallic paint ON STOCK !!!

25.08.2016
Superb III Combi SPORTLINE - original Skoda rear trunk spoiler in BLACK MAGIC (F9R) metallic paint ON STOCK !!!

24.08.2016
Superb III Combi SPORTLINE - original Skoda rear trunk spoiler in MOON WHITE (S9R) metallic paint ON STOCK !!!

23.08.2016
Fabia II / Roomster - original Skoda luxurious black leather complete shifters ON STOCK !!!

22.08.2016
Original Skoda metal mugs from the official 2016 MONTE CARLO collection ON STOCK !!!

21.08.2016
Original Skoda men´s Black softshell membrane jackets from the official 2016 Skoda collection ON STOCK !!!

20.08.2016
Original Skoda women´s SWEATHSHIRTS from the official 2016 MONTE CARLO collection ON STOCK !!!

19.08.2016
Original Skoda men´s SWEATHSHIRTS from the official 2016 MONTE CARLO collection ON STOCK !!!

18.08.2016
Original Skoda LEATHER mesn´s wallets from the latest 2016 collection ON STOCK !!!

17.08.2016
Original Skoda LEATHER key cases from the latest 2016 collection ON STOCK !!!

16.08.2016
Beautiful RS BLUE silicone wheel bolt cap sets ON STOCK !!!

15.08.2016
Octavia I - SMOKED mirror rain shades ON STOCK !!!

14.08.2016
Beautiful RS RED silicone wheel bolt cap sets ON STOCK !!!

13.08.2016
RS honeycomb design FULL CHROME steering wheel trims INSTALLED PICTURES !!!

12.08.2016
RS honeycomb design steering wheel trims INSTALLED PICTURES !!!

11.08.2016
Rapid - SMOKED mirror rain shades ON STOCK !!!

10.08.2016
Yeti 09-13 - original Skoda MONTE CARLO BLACK emblems to the front FINALLY ON STOCK !!!

09.08.2016
Rapid Limousine - massive stainless steel CHROME window trim BACK ON STOCK !!!

08.08.2016
Beautiful ELOX SILVER tyre valve caps Skoda - Motorsports ON STOCK !!!

07.08.2016
Beautiful PUNISHER tyre valve caps Skoda ON STOCK !!!

06.08.2016
Beautiful ELOX BLUE tyre valve caps Skoda - Motorsports ON STOCK !!!

05.08.2016
Superb II Combi - original Skoda roof top carriers ON STOCK !!! DISPATCHING FROM 15/8 AFTER OUR HOLIDAY !!!

04.08.2016
Octavia II 04-13 - original Skoda MONTE CARLO BLACK emblems to the front FINALLY ON STOCK !!! DISPATCHING FROM 15/8 AFTER OUR HOLIDAY !!!

03.08.2016
New project finished: Superb III Combi - massive stainless steel rear bumper protective panels in V4 RS6 BRUSHED design ON STOCK !!!

02.08.2016
Original Skoda roof bicycle carriers ON STOCK !!!

01.08.2016
New project finished: Superb III Combi - massive stainless steel rear bumper protective panels in V4 design ON STOCK !!!

30.07.2016
Octavia III / Yeti FL / Superb III / Rapid / Fabia III - new project finished: RS HONEYCOMB mesh inserts (BLACK / CHROME) for round-type steering wheels !!!

29.07.2016
Octavia II 04-13 RHD - original Skoda heavy duty rubber floor mats (4pcs sets) now ON STOCK !!!

28.07.2016
Octavia III / Yeti FL / Superb III / Rapid / Fabia III - new project finished: RS HONEYCOMB mesh inserts for round-type steering wheels !!!

27.07.2016
Octavia II 04-13 - original Skoda heavy duty rubber floor mats (4pcs sets) now ON STOCK !!!

26.07.2016
Beautiful RS Honeycomb Wheel bolt caps for all Skoda models ON STOCK !!!

25.07.2016
Superb II 09-13 - MONTE CARLO BLACK (F9R) front bumper bottom lids ON STOCK !!!

24.07.2016
Octavia III / S3 / S2 FL/ Yet FL / Rapid - original Skoda BLACK (Monte Carlo) emblems BACK ON STOCK !!!

23.07.2016
Yeti 09-13 - original Skoda rear bumper reflectors ON STOCK !!!

22.07.2016
Superb III - original Skoda rear bumper reflectors ON STOCK !!!

21.07.2016
Octavia I 96-10 - original Skoda new 2016 version AERIALS now ON STOCK !!!

20.07.2016
Yeti OUTDOOR Facelift - original Skoda rear bumper reflectors ON STOCK !!!

19.07.2016
Yeti CITY Facelift - original Skoda rear bumper reflectors ON STOCK !!!

18.07.2016
Original Skoda luxurious LEATHER shift knobs (FFA 600 002) for O1/O2/S1/S2/Yeti now ON STOCK !!!

17.07.2016
Octavia I 96-10 original Skoda luxurious BEIGE LEATHER (from the L&K version) shift boots ON STOCK !!!

16.07.2016
Octavia II 04-13 / Yeti 09-17 / Superb II 09-15 - genuine Skoda complete ELEGANCE shifters (6M) ON STOCK !!!

15.07.2016
Octavia II 04-13 - genuine Skoda short aerial (6C0035849H) in V2 design with crazy 52% DISCOUNT !!!

14.07.2016
Original Skoda safety Wheel bolts (CFA 071 004) for crazy 17,99eur !!!

13.07.2016
Official Skoda motorsport 2016 collection lanyards JUST ARRIVED !!!

12.07.2016
Fabia I - original Skoda chrome shift knob plates !!!

11.07.2016
Superb I - original Skoda chrome shift knob plates !!!

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