FAQ : superskoda.com

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Kopacek Tuning s.r.o.
Kubelíkova 1224/42
13000 Praha

SIRET: 04186192

Tél.: +420604104105
Fax: ENGLISH ONLY

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ONLY ENGLISH LANGUAGE ALLOWED !




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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Client

Actualités

07.02.2016
Fabia III Hatchback - original Skoda rear AERO wiper blades ON STOCK !!!

06.02.2016
Fabia III Combi - original Skoda rear AERO wiper blades ON STOCK !!!

05.02.2016
Superb III Combi - original Skoda rear AERO wiper blades ON STOCK !!!

04.02.2016
Fabia III RHD - original Skoda AERO wiper blades ON STOCK !!!

03.02.2016
Superb III Limousine - original Skoda rear AERO wiper blades ON STOCK !!!

02.02.2016
Fabia III LHD - original Skoda AERO wiper blades ON STOCK !!!

01.02.2016
Original Skoda protective pads under the child seat ON STOCK !!!

31.01.2016
New official Skoda 2016 collection: Mens sports sweaters ON STOCK !!!

30.01.2016
Octavia II FL/Yeti/Superb II 09-13 - unique RS Performance leather 4-spoke MF steering wheels ON STOCK !!!

29.01.2016
ULTRA RARE lanyards found in our warehouse: RS Lanyards (OCTAVIA version) exclusively released for ESSEN Motorshow in 2008, only 23pcs available !!!

28.01.2016
CRAZY 56% DISCOUNT for the original Skoda MONTE CARLO primed side skirts for all Yeti models !!!

27.01.2016
ULTRA RARE lanyards found in our warehouse: RS Lanyards exclusively released for ESSEN Motorshow in 2008, only 18pcs available !!!

26.01.2016
Superb III Combi - original Skoda silver netting systems now ON STOCK !!!

25.01.2016
Fabia III Combi - original Skoda side skirts from the MONTE CARLO edition now ON STOCK !!!

24.01.2016
CRAZY 40% DISCOUNT for original GoPro Hero 3 from Genuine Skoda Auto,a.s. SCOUT edition !!!

23.01.2016
Genuine Skoda Auto,a.s. foldable SHOPPING BAGS - XL - back on stock !!!

22.01.2016
CRAZY 88% DISCOUNT for original Skoda NAVIGATION SD CARD for World (without Europe) for Amundsen units !!!

21.01.2016
Fabia III Hatchback - original Skoda side skirts from the MONTE CARLO edition now ON STOCK !!!

20.01.2016
Yeti - original Skoda ´YETI´ V2 emblems ON STOCK !!!

19.01.2016
Original Skoda plush parrots for children now ON STOCK !!!

18.01.2016
RARE ´IRC CHAMPION´ in 2010 2011 edition now ON STOCK !!!

17.01.2016
OUR LATEST PROJECT FOR 2016: Superb III - honeycomb RS grille 3D preview !!!

16.01.2016
Octavia III - original Skoda emblems in GLOSSY BLACK version ON STOCK !!!

15.01.2016
RARE ´IRC CHAMPION´ in 2010 2011 2011 edition now ON STOCK !!!

14.01.2016
Superb III Combi - original Skoda plastic boot trays with 20% DISCOUNT now ON STOCK !!!

13.01.2016
Original SKODA 2016 version of emblems ´TDI 4x4´ now ON STOCK !!!

12.01.2016
Official SKODA COLLECTION kids sunglasses made by Polaroid exclusively for Skoda Auto,a.s. in RED version now ON STOCK !!!

11.01.2016
Original SKODA emblems ´YETI´ from Yeti 09-13 ON STOCK !!!

10.01.2016
Official SKODA COLLECTION 2016 womens Scarfs now ON STOCK !!!

09.01.2016
Original SKODA emblems ´FABIA´ from Fabia II 07-13 ON STOCK !!!

08.01.2016
Original SKODA COSMETICS Leather Cleaners (250ml) now ON STOCK !!!

07.01.2016
Original Skoda chrome/green emblems ´GREENLINE´ now ON STOCK !!!

06.01.2016
Superb III - RHD Prestige floor mats (BLACK line) now ON STOCK !!!

05.01.2016
Original Skoda RED emblems ´TDI´ (version 08-13) now ON STOCK !!!

04.01.2016
Superb III - LHD Prestige floor mats (BLACK line) now ON STOCK !!!

03.01.2016
Original Skoda luxurious chrome emblems ´EDITION´ now ON STOCK !!!

02.01.2016
Octavia II 04-08 - new steering wheels in RAPTOR design with RED stitching now ON STOCK !!!

01.01.2016
Octavia III SCOUT - new GLOSSY BLACK rear bumper protective panels from Martinek Auto now ON STOCK !!!

31.12.2015
Octavia II 04-08 - new steering wheels in RAPTOR design now ON STOCK !!!

30.12.2015
Octavia III Combi - MEGA GALLERY of our latest RS6 MATT brushed steel rear bumper protective panels !!!

29.12.2015
NEW PROJECT FINISHED: Fabia III - MEGA POWER LED interior lights for the REAR !!!

28.12.2015
2013-2015 version of 4x4 red emblems ON STOCK !!!

27.12.2015
Octavia III SCOUT - massive stainless steel rear bumper protection panels in lightning CHROME finish ON STOCK !!!

26.12.2015
New 2016 version of 4x4 red emblems ON STOCK !!!

25.12.2015
CHRISTMAS SPECIALS: 61% DISCOUNT for the FULL SET (4 pcs) of the original Skoda 15´ DEIMOS rims for Octavia II, III, Superb II, III and Yeti !!!

24.12.2015
FABIA emblems from new Fabia III model for 9,99eur ONLY now ON STOCK !!!

23.12.2015
Superb II 09-13 - original Skoda kit for spare wheel change with 37% DISCOUNT !!!

22.12.2015
Octavia III limousine - GENUINE SKODA rear trunk spoilers from RS230 edition in Based/Grundiert (ready to paint) version with huge 60% DISCOUNT !!!

21.12.2015
Fabia III COMBI - genuine Skoda Auto,a.s. roof MONTE CARLO spoilers originally painted in the factory in BRILLIANT SILVER (A7W) with huge 68% DISCOUNT !!!

20.12.2015
Fabia III hatchback - genuine Skoda Auto,a.s. roof MONTE CARLO spoilers originally painted in the factory in STEEL GREY (F7A) with huge 68% DISCOUNT !!!

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