FAQ : superskoda.com

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TUNING SHOP s.r.o.
Martinicka 987/3
19700 Praha

SIRET: 02605554
TVA Intracom: CZ02605554

Tél.: +420604104105

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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Client

Actualités

13.02.2015
Octavia III Combi - STAINLESS STEEL rear bumper protective panels in OEM design ON STOCK !!!

12.02.2015
Octavia III Combi - original Martinek Auto rear bumper protective panels in ALUMINIUM look for only 29,99eur ON STOCK !!!

11.02.2015
Superb I / Octavia I Facelift - original Skoda PERFO version of the steering wheels with RS perforated leather and BLUE stitching ON STOCK !!!

10.02.2015
Octavia III Limousine - original Martinek Auto rear bumper protective panels in ALUMINIUM look for only 29,99eur ON STOCK !!!

09.02.2015
Rapid - original Skoda RED leather 6-speed complete shifters for LHD cars ON STOCK !!!

08.02.2015
Original Skoda RS MULTIFUNCTIONAL 3-spoke steering wheels with SILVER stitching ON STOCK !!!

07.02.2015
Rapid - original Skoda RED leather 5M complete shifters for RHD cars ON STOCK !!!

06.02.2015
CLEARANCE SALE: 44% DISCOUNT for original Skoda white XL sweatshirts !!!

05.02.2015
Superb I / Octavia I Facelift - original Skoda FULL PERFO version of the steering wheels with RS Perforated leather and black stitching ON STOCK !!!

04.02.2015
Rapid - original Skoda RED leather DSG complete shifters for LHD cars ON STOCK !!!

03.02.2015
Superb I / Octavia I Facelift - original Skoda steering wheels with RS Perforated leather and black stitching ON STOCK !!!

02.02.2015
Rapid - original Skoda RED leather hand brake handles ON STOCK !!!

01.02.2015
Original Skoda GREEN Sportive bags ON STOCK !!!

31.01.2015
Original Skoda SCOUT leather MULTIFUNCTIONAL 3-spoke steering wheels ON STOCK !!!

30.01.2015
D1S - original OSRAM NightBreaker bulbs ON STOCK !!!

29.01.2015
Original Skoda RS MULTIFUNCTIONAL 3-spoke steering wheels with RED stitching ON STOCK !!!

28.01.2015
D2S - original OSRAM Night Breaker Unlimited (xenarc) xenon bulbs ON STOCK !!!

27.01.2015
Original Skoda luxurious super smooth leather MULTIFUNCTIONAL 3-spoke steering wheels ON STOCK !!!

26.01.2015
4x4 system for babies ON STOCK !!!

25.01.2015
Original Skoda FLAT bottom (2015 version) RS Perforated MULTIFUNCTIONAL steering wheels ON STOCK !!!

24.01.2015
*** SPECIAL CHRISTMAS 55% DISCOUNT ON THE GIANT 1/18 SCALE ORIGINAL ABREX/SKODA MODELS OF FABIA S2000 !!!

23.01.2015
New XENARC D1S bulbs with D1S base ON STOCK !!!

22.01.2015
Superb II / Yeti - original Skoda snow chains ON STOCK !!!

21.01.2015
Octavia III / Rapid / Yeti FL / Superb II FL - original Skoda RS Perforated leather / WHITE stitching 3-spoke steering wheels ON STOCK !!!

20.01.2015
Octavia II 04-12 - 4pcs interior door panels in ALU design by Martinek Auto now ON STOCK !!!

19.01.2015
Octavia II FL / Superb II / Yeti - FULL PERFO version of original Skoda 4-spoke steering wheels ON STOCK !!!

18.01.2015
Fabia III - original Skoda netting systems ON STOCK !!!

17.01.2015
new GIFT bonus system added !!!

16.01.2015
Octavia III / Rapid / Yeti FL / Superb II FL - original Skoda RS Perforated leather / black stitching 3-spoke steering wheels ON STOCK !!!

15.01.2015
Original Skoda rim SCUDO sets now with 100eur discount for each set !!!

14.01.2015
Octavia III / Rapid / Yeti FL / Superb II FL - original Skoda luxurious leather / black stitching 3-spoke steering wheels ON STOCK !!!

13.01.2015
CLEARANCE SALE on last few functional THERMO T-shirts from official Skoda Yeti collection (M / XXXL sizes) with 40% DISCOUNT !!!

12.01.2015
Octavia III / Rapid / Yeti FL / Superb II FL - original Skoda RS PERFORATED leather / GREEN stitching 4-spoke steering wheels ON STOCK !!!

11.01.2015
New 2015 original Skoda Motorsport KIDS T-Shirts ON STOCK !!!

10.01.2015
Octavia III / Rapid / Yeti FL / Superb II FL - original Skoda RS PERFORATED leather / RED stitching 3-spoke steering wheels ON STOCK !!!

09.01.2015
Rapid HONEYCOMB Racing grille - 2nd prototype testing on the car PICTURES !!!

08.01.2015
Octavia III / Rapid / Yeti FL / Superb II FL - original Skoda leather/Green stitching 3-spoke steering wheels ON STOCK !!!

07.01.2015
Superb II - original BLACK MONTE CARLO emblems ON STOCK !!!

06.01.2015
Fabia III - original Skoda front mud flaps ON STOCK !!!

05.01.2015
Street legal W5W Philips BlueVision ULTRA bulbs now ON STOCK !!!

04.01.2015
New 2015 Skoda collection baseball caps ON STOCK !!!

03.01.2015
Fabia III - original Skoda REAR rubber floor mats ON STOCK !!!

02.01.2015
Original Skoda bath towels SIMPLY CLEVER now ON STOCK !!!

01.01.2015
Octavia III / Rapid / Yeti FL - original Skoda perfo leather 3-spoke steering wheels ON STOCK !!!

31.12.2014
Citigo - over 50% DISCOUNT for the original Skoda door sill covers in stainless steel version !!!

30.12.2014
Octavia III - real ALCANTARA jumbo-box covers in perforated designs ON STOCK !!!

29.12.2014
Rapid - original Skoda XENON headlights swap kits finally ON STOCK !!! NO NEED OF AUTO-LEVELING, NO NEED OF FRONT WASHERS, PLUG AND PLAY INSTALL !!!

28.12.2014
Original Skoda snow chains for 16´/ 17´wheels ON STOCK !!!

27.12.2014
New project started: FABIA III - Eyebrows SPORTIVE made from ABS plastic !!!

26.12.2014
Fabia III - original Skoda LHD heavy duty rubber floor mats ON STOCK !!!

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