FAQ : superskoda.com

FAQ : superskoda.com

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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Actualités

26.08.2019
Original Skoda front 2019 RS emblems in the special MONTE CARLO black (F9R) version with SUPER RED GLOWING inner panels !!!

25.08.2019
Official 2020 Skoda Collection - 3in1 USB chargers ON STOCK !!!

24.08.2019
Kodiaq RS - genuine Skoda rear bumper MONTE CARLO dark reflector sets ON STOCK !!!

23.08.2019
Octavia II Facelift 09-13 - original Skoda rear bumper reflectors in dark Monte Carlo version BEFORE/AFTER gallery !!!

22.08.2019
Original Skoda front 2019 RS emblems in the special MONTE CARLO black (F9R) version with SUPER WHITE GLOWING inner panels !!!

21.08.2019
Scala - original Martinek Auto rear bumper protection panels in sportive ALU LOOK version ON STOCK !!!

20.08.2019
Original Skoda front 2019 RS emblems in the special MONTE CARLO black (F9R) version !!!

19.08.2019
Octavia II Facelift 09-13 - RS honeycomb complete grille painted in the original Skoda A7W Brilliant silver paint and original Skoda emblem in Monte Carlo version installed pictures !!!

18.08.2019
Scala - rear bumper protective panels in luxurious GLOSSY BLACK version now available !!!

17.08.2019
Superb II Combi - original Skoda AERO rear wipers ON STOCK !!!

16.08.2019
Yeti - original Skoda AERO rear wipers ON STOCK !!!

15.08.2019
Superb III - genuine Skoda BACKLIGHTED door sills with crazy 75% DISCOUNT !!!

14.08.2019
Yeti 09-12 - genuine Skoda front mud flaps for the crazy price 9,99 EUR !!!

13.08.2019
Fabia III - genuine Monte Carlo floor mats with RED stitching with crazy 45% DISCOUNT !!!

12.08.2019
Scala - rear bumper protective panels in BASIC version now available !!!

11.08.2019
Scala - wind/rain window deflector FRONT sets installed gallery !!!

10.08.2019
Scala - wind/rain window deflector FRONT/REAR full sets finally ON STOCK !!!

09.08.2019
Original Skoda front 2019 RS emblems in the special MONTE CARLO full black version !!!

08.08.2019
Kodiaq - genuine Skoda RS reflector swap kits now also available in the special MONTE CARLO DARK version !!!

07.08.2019
Original Skoda Monte Carlo BLACK (F9R) emblem installed on the Steel Grey O3 RS Combi !!!

06.08.2019
Original Skoda I.N.T. emblems BEFORE/AFTER gallery for Race Blue (F5W) !!!

05.08.2019
Karoq - abs plastic eyebrows SPORTIVE painted in the original Skoda MAGIC BLACK (F9R) metallic paint now ON STOCK !!!

04.08.2019
Fabia 1 RS - rear bumper DTM spoilers in beautiful GLOSSY BLACK now ON STOCK !!!

03.08.2019
Fabia I - abs plastic DTM side skirts in GLOSSY BLACK version now ON STOCK !!!

02.08.2019
Citigo - front bumper DTM spoilers in GLOSSY BLACK version now ON STOCK !!!

01.08.2019
Fabia 1 RS - rear bumper DTM spoilers in beautiful CARBON look now ON STOCK !!!

31.07.2019
Citigo - front bumper DTM spoilers in beautiful CARBON look now ON STOCK !!!

30.07.2019
Karoq - seat adjustment handle inserts finally ON STOCK !!!

29.07.2019
Superb III - SPORTIVE eyebrows painted in original Skoda METAL GREY (F7Y) metallic paint now ON STOCK !!!

28.07.2019
Superb III - SPORTIVE eyebrows painted in original Skoda BLACK MAGIC (F9R) metallic paint now ON STOCK !!!

27.07.2019
RARE !! Genuine Skoda Auto,a.s. softshell jackets from the rare 2012 Skoda Motorsport collection now with huge 50% discount !!!

26.07.2019
Octavia III / Yeti FL / Fabia III / Rapid / Scala / Superb III / Superb II FL - original Skoda emblems modified to the DEVIL EDITION version V2 now ON STOCK !!!

25.07.2019
Octavia III 2013-2020 genuine Skoda rear bumper SPORT-LINE diffusors now ON STOCK !!!

24.07.2019
Octavia III / Yeti FL / Fabia III / Rapid / Scala / Superb III / Superb II FL - original Skoda emblems modified to the DEVIL EDITION version now ON STOCK !!!

23.07.2019
Yeti - genuine Skoda MONTE CARLO black mirror covers (full replacement type) BACK ON STOCK !!!

22.07.2019
Octavia III Facelift - genuine Skoda rear bumper spoiler-diffusor in special BLACK DYNAMIC PLUS edition for TOW HOOK version cars !!!

21.07.2019
Octavia III Facelift - genuine Skoda front bumper spoiler in special BLACK DYNAMIC PLUS edition !!!

20.07.2019
Octavia III Facelift - genuine Skoda rear bumper spoiler-diffusor in special BLACK DYNAMIC PLUS edition !!!

19.07.2019
Karoq - ABS plastic eyebrows SPORTIVE - installed (painted) pictures !!!

18.07.2019
New 2019 black BLADE (18´) original Skoda rims ON STOCK !!!

17.07.2019
New 2019 anthracite BLADE (18´) original Skoda rims ON STOCK !!!

16.07.2019
Karoq - ABS plastic eyebrows SPORTIVE now available also in original Skoda MOON WHITE (S9R) !!!

15.07.2019
Karoq - ABS plastic eyebrows SPORTIVE now available also in original Skoda STEEL GREY (F7A) !!!

14.07.2019
Karoq - ABS plastic eyebrows SPORTIVE - installed (painted) pictures !!!

13.07.2019
Karoq - ABS plastic eyebrows SPORTIVE now available in original Skoda VELVET RED (F3P) metallic paint !!!

12.07.2019
Fabia III Combi Facelift 2017+ rear bumper protection panels (Glossy black version) now ON STOCK !!!

11.07.2019
Karoq - ABS plastic eyebrows SPORTIVE now on stock and ready to dispatch !!!

10.07.2019
Fabia III Combi Facelift 2017+ rear bumper protection panels (ALU look version) now ON STOCK !!!

09.07.2019
Superb III - SPORTIVE eyebrows in original Skoda Moon White (S9R) metallic paint now now ON STOCK !!!

08.07.2019
Fabia III Combi Facelift 2017+ rear bumper protection panels (basic black version) now ON STOCK !!!

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