FAQ : superskoda.com

FAQ : superskoda.com

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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Actualités

16.11.2018
NEW PROJECT FINISHED: Superb III - beautiful RS6 key bottom endtip for BLACK VERSION keys !!!

15.11.2018
Kodiaq - original Martinek Auto exhaust-like spoilers in KODIAQ RS style now available also in the GLOWING RED version !!!

14.11.2018
NEW PROJECT FINISHED: Karoq - beautiful RS6 key bottom endtip !!!

13.11.2018
Kodiaq - original Martinek Auto exhaust-like spoilers in KODIAQ RS style now available also in the GLOWING WHITE version !!!

12.11.2018
Official Skoda 2019 collection: 10.000 mAh powe banks with LED display now ON STOCK !!!

11.11.2018
Official Skoda 2019 collection: Laptop cases ON STOCK !!!

10.11.2018
NEW PROJECT FINISHED: Rapid - beautiful RS6 key bottom endtip !!!

09.11.2018
Fantastic RS emblems for the front grille (super easy install with screw version) in special MONTE CARLO BLACK edition and RED GLOWING reflecting panels !!!

08.11.2018
NEW PROJECT FINISHED: Octavia III limousine 2013-2020 - rear trunk spoilers made from ABS plastic in V5 design !!!

07.11.2018
Fantastic RS emblems for the front grille (super easy install with screw version) in special MONTE CARLO BLACK edition and WHITE GLOWING reflecting panels !!!

06.11.2018
Kodiaq - exhaust-like spoilers in TURBO design now available also in RED GLOWING version !!!

05.11.2018
2019 Skoda collection: 32GB flash discs ON STOCK !!!

04.11.2018
NEW PROJECT FINISHED: Kodiaq - original Martinek Auto exhaust-like spoilers in KODIAQ RS style !!!

03.11.2018
ORIGINAL RedBull - BLUEBERRY edition energy drink with 50% discount !!!

02.11.2018
NEW PROJECT FINISHED: FABIA - chrome bottom trim for flat-bottom steering wheel !!!

01.11.2018
ORIGINAL RedBull energy drink with 50% discount !!!

31.10.2018
NEW PROJECT FINISHED: KODIAQ - chrome bottom trim for flat-bottom steering wheel !!!

30.10.2018
Octavia III Combi - under rear trunk massive stainless steel CHROME lids BACK ON STOCK !!!

29.10.2018
NEW PROJECT FINISHED: KODIAQ - mega power led safety door light with ghost light !!!

28.10.2018
Octavia III Combi - rear add-on spoilers V1S BACK ON STOCK !!!

27.10.2018
NEW PROJECT FINISHED: Octavia III - mega power led safety door light with ghost RS light !!!

26.10.2018
Octavia II 04-13 - genuine Alcantara (perfo version) armrest covers with with RED weave now ON STOCK!!!

25.10.2018
Original Skoda folding headphones by JBL !!!

24.10.2018
Octavia II 04-13 - genuine Alcantara (perfo version) armrest covers with with WHITE weave now ON STOCK!!!

23.10.2018
Octavia III RS 2013-2020 - version V2 front bumper spoilers in GLOSSY BLACK finish NOW ON STOCK !!!

22.10.2018
Octavia III RS Facelift - genuine Skoda front LED foglights in DARK MONTE CARLO version !!!

21.10.2018
Fabia III / Rapid - genuine Alcantara (perfo version) armrest covers with with black weave now ON STOCK!!!

20.10.2018
Original Skoda children´s mirrors in GREY version now BACK ON STOCK!!!

19.10.2018
Fabia III / Rapid - genuine Alcantara (perfo version) armrest covers with White weave now ON STOCK!!!

18.10.2018
Original Skoda children´s mirrors in BLACK version now BACK ON STOCK!!!

17.10.2018
Octavia III RS - CARBON look front bumper spoilers V1 now ON STOCK!!!

16.10.2018
Karoq - original Skoda GREY netting systems ON STOCK!!!

15.10.2018
New official Skoda merchandise product: genuine JBL portable bluetooth speakers ON STOCK!!!

14.10.2018
Octavia III RS - CARBON look front bumper spoilers V2 now ON STOCK!!!

13.10.2018
Kodiaq - official Skoda diecast models 1/43 in Brilliant silver (A7W) now ON STOCK!!!

12.10.2018
Octavia III RS - GLOSSY BLACK front bumper spoilers V1 now ON STOCK!!!

11.10.2018
NEW PROJECT FINISHED: Octavia III - MEGA POWER LED safety door lights with GHOST-LIGHT function !!!

10.10.2018
Fabia III Combi Facelift - original Skoda rear bumper reflectors made in MONTE CARLO dark version now ON STOCK !!!

09.10.2018
NEW PROJECT FINISHED: Yeti - MEGA POWER LED safety door lights with GHOST-LIGHT function !!!

08.10.2018
Octavia III RS Facelift - our latest project: Honeycomb grille - serial product painted in F9R (black magic) and installed on our company´s 2018 RS Combi !!!

07.10.2018
Octavia III - genuine Skoda rear bumper/fender dirt protection panels ON STOCK !!!

06.10.2018
Octavia III RS Combi Facelift 2017 - DESIGN VV (GLOSSY BLACK version) rear bumper protection panels ON STOCK !!!

05.10.2018
Karoq - original Skoda fold-out cargo trunk double-sided floor mats V2 now ON STOCK !!!

04.10.2018
Fabia III HB Facelift - original Skoda rear bumper reflectors made in MONTE CARLO dark version now ON STOCK !!!

03.10.2018
Octavia III RS Combi Facelift 2017 - DESIGN VV (ALU version) rear bumper protection panels ON STOCK !!!

02.10.2018
Karoq - original Skoda fold-out cargo trunk double-sided floor mats now ON STOCK !!!

01.10.2018
Octavia III RS Combi Facelift 2017 - DESIGN VV (basic ABS version) rear bumper protection panels ON STOCK !!!

30.09.2018
Karoq - genuine Skoda BLACK netting systems V2 now ON STOCK !!!

29.09.2018
Octavia III RS Combi Facelift 2017 - GLOSSY BLACK rear bumper protection panels ON STOCK !!!

28.09.2018
Karoq - genuine Skoda BLACK netting systems for 8,99EUR now ON STOCK !!!

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