FAQ : superskoda.com

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Kopacek Tuning s.r.o.
Kubelíkova 1224/42
13000 Praha

SIRET: 04186192

Tél.: +420604104105
Fax: ENGLISH ONLY

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ONLY ENGLISH LANGUAGE ALLOWED !




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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Client

Actualités

07.10.2016
!!! SPECIAL PROMOTION !!! GENUINE SKODA AUTO,A.S. 17´ RIMS CAMELOT with great 148 EUR DISCOUNT !!!

06.10.2016
!!! SPECIAL PROMOTION !!! GENUINE SKODA AUTO,A.S. 17´ RIMS SAVIO with great 262 EUR DISCOUNT !!!

05.10.2016
Beautiful flag emblems GERMANY / MOTORSPORT now ON STOCK !!!

04.10.2016
!!! SPECIAL PROMOTION !!! GENUINE SKODA AUTO,A.S. 16´ RIMS LEPUS with great 260 EUR DISCOUNT !!!

03.10.2016
MEGA GALLERY: Superb II Facelift 09-13 rear original black Monte Carlo emblem !!!

02.10.2016
Octavia III interior door panels in RS HONEYCOMB design FINALLY ON STOCK !!!

01.10.2016
MEGA GALLERY: Superb II Facelift 09-13 front grille black frame with / without original black Monte Carlo emblem !!!

30.09.2016
Octavia III interior door panels in OEM RS CARBON design FINALLY ON STOCK !!!

29.09.2016
Official Skoda MONTE CARLO edition beautiful watches ON STOCK !!!

28.09.2016
!!! SPECIAL PROMOTION !!! GENUINE SKODA AUTO,A.S. 17´ RIMS TERON with great 160 EUR DISCOUNT !!!

27.09.2016
Rapid SpaceBack - OEM rear bumper protective panels in GLOSSY BLACK finish ON STOCK !!!

26.09.2016
!!! SPECIAL PROMOTION !!! GENUINE SKODA AUTO,A.S. 17´ RIMS PRESTIGE (black) with great 96 EUR DISCOUNT !!!

25.09.2016
!!! SPECIAL PROMOTION !!! GENUINE SKODA AUTO,A.S. 17´ RIMS DORADO with great 130 EUR DISCOUNT !!!

24.09.2016
!!! SPECIAL PROMOTION !!! GENUINE SKODA AUTO,A.S. 17´ RIMS TRIFID with great 144 EUR DISCOUNT !!!

23.09.2016
!!! SPECIAL PROMOTION !!! GENUINE SKODA AUTO,A.S. 17´ RIMS EREBUS (black) with great 200 EUR DISCOUNT !!!

22.09.2016
!!! SPECIAL PROMOTION !!! GENUINE SKODA AUTO,A.S. 17´ RIMS ANNAPURNA (Silver/black) with great 659eur PRICE for the full 4pcs set !!!

21.09.2016
!!! SPECIAL PROMOTION !!! GENUINE SKODA AUTO,A.S. 17´ RIMS HELIOS (black) with great 252 EUR DISCOUNT !!!

20.09.2016
!!! SPECIAL PROMOTION !!! GENUINE SKODA AUTO,A.S. 17´ RIMS TWISTER (BLACK) with great 172 EUR DISCOUNT !!!

19.09.2016
!!! SPECIAL PROMOTION !!! GENUINE SKODA AUTO,A.S. 18´ RIMS PICTORIS with great 280 EUR DISCOUNT !!!

18.09.2016
!!! SPECIAL PROMOTION !!! GENUINE SKODA AUTO,A.S. 18´ RIMS TURINI (black) with great 188 EUR DISCOUNT !!!

17.09.2016
!!! SPECIAL PROMOTION !!! GENUINE SKODA AUTO,A.S. 18´ RIMS TRINITY (anthracite) with great 127 EUR DISCOUNT !!!

16.09.2016
!!! SPECIAL PROMOTION !!! GENUINE SKODA AUTO,A.S. RIMS SUPERNOVA (anthracite) with crazy 447 EUR DISCOUNT !!!

15.09.2016
Superb III Limousine - rear roof spoiler with ribs PROJECT FINISHED !!!

14.09.2016
Superb III Combi - original Skoda Auto,a.s. rear bumper protective panels made from Stainless steel finally ON STOCK !!!

13.09.2016
Genuine Skoda Motorsport 2016 collection sweatshirts ON STOCK !!!

12.09.2016
Yeti - original Skoda cross bar sets for 129eur only !!!

11.09.2016
Tyre valve caps with new Skoda emblem now ON STOCK!!!

10.09.2016
Fabia III hatchback - GLOSSY BLACK rear bumper protective panels in our new VV design from Martinek Auto ON STOCK!!!

09.09.2016
Fabia III Combi - sportive ALU LOOK rear bumper protective panels in our new VV design from Martinek Auto ON STOCK!!!

08.09.2016
Octavia II 04-13 - seat handle RS inserts in RED version now ON STOCK!!!

07.09.2016
Fabia III Combi - sportive ALU LOOK rear bumper protective panels from MARTINEK AUTO finally ON STOCK!!!

06.09.2016
Fabia III - massive stainless steel mirror covers in beautiful RS6 MATT finish MEGA GALLERY released !!!

05.09.2016
Octavia II - fully coloured RS seat handle badges ON STOCK !!!

04.09.2016
Octavia II - night glowing (blue colour) seat handle badges ON STOCK !!!

03.09.2016
New project finished: Octavia III interior door panels in OEM RS CARBON design !!!

02.09.2016
Superb III Combi SPORTLINE - original Skoda rear trunk spoiler in MAGNETIC BROWN (F8V) metallic paint ON STOCK !!!

01.09.2016
Superb III Combi SPORTLINE - original Skoda rear trunk spoiler in PACIFIC BLUE (F5A) metallic paint ON STOCK !!!

31.08.2016
Octavia II Facelift 2009-2013 - Magic Black (F9R) painted frame with pre-installed original Skoda Monte Carlo Black emblem now ON STOCK !!!

30.08.2016
Octavia II Facelift 2009-2013 - beautiful complete grilles in honeycomb design with Magic Black painted frame and original Skoda Monte Carlo Black emblem now ON STOCK !!!

29.08.2016
Superb III Combi SPORTLINE - original Skoda rear trunk spoiler in JUNGLE GREEN (F6X) metallic paint ON STOCK !!!

28.08.2016
Superb III Limousine SPORTLINE - original Skoda rear trunk spoiler in BRILLIANT SILVER (A7W) metallic paint ON STOCK !!!

27.08.2016
Superb III Limousine SPORTLINE - original Skoda rear trunk spoiler in BUSINESS GREY (F7M) metallic paint ON STOCK !!!

26.08.2016
Superb III Combi SPORTLINE - original Skoda rear trunk spoiler in CAPUCCINO BEIGE (F8H) metallic paint ON STOCK !!!

25.08.2016
Superb III Combi SPORTLINE - original Skoda rear trunk spoiler in BLACK MAGIC (F9R) metallic paint ON STOCK !!!

24.08.2016
Superb III Combi SPORTLINE - original Skoda rear trunk spoiler in MOON WHITE (S9R) metallic paint ON STOCK !!!

23.08.2016
Fabia II / Roomster - original Skoda luxurious black leather complete shifters ON STOCK !!!

22.08.2016
Original Skoda metal mugs from the official 2016 MONTE CARLO collection ON STOCK !!!

21.08.2016
Original Skoda men´s Black softshell membrane jackets from the official 2016 Skoda collection ON STOCK !!!

20.08.2016
Original Skoda women´s SWEATHSHIRTS from the official 2016 MONTE CARLO collection ON STOCK !!!

19.08.2016
Original Skoda men´s SWEATHSHIRTS from the official 2016 MONTE CARLO collection ON STOCK !!!

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