FAQ : superskoda.com

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TUNING SHOP s.r.o.
Martinicka 987/3
19700 Praha

SIRET: 02605554
TVA Intracom: CZ02605554

Tél.: +420604104105
Fax: ENGLISH ONLY

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ONLY ENGLISH LANGUAGE ALLOWED !




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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Client

Actualités

02.07.2015
Octavia III - original Skoda front bumper decorative 3pcs lid sets in GLOSSY BLACK finish now ON STOCK !!!

01.07.2015
Original Skoda 16´ rims SERPENS (white) now ON STOCK!!!

30.06.2015
Fabia III - ORIGINAL Skoda Auto,a.s. rear MONTE CARLO spoilers with 40% discount !!!

29.06.2015
Original Skoda 16´ rims SERPENS now ON STOCK!!!

28.06.2015
Custom REAL RS LEATHER steering wheels for Octavia II RS 04-08 now ON STOCK!!!

27.06.2015
Original Skoda 18´ rims TURINI now ON STOCK!!!

26.06.2015
Official Skoda Superb III Collection SUNGLASSES for fantastic price 5.99eur ON STOCK!!!

25.06.2015
Original Skoda 17´ rims RAY (anthracite) now ON STOCK!!!

24.06.2015
Octavia III combi - STAINLESS STEEL CHROME under rear trunk lids with 100% OEM fitment now ON STOCK!!!

23.06.2015
Original Skoda 16´ white rims ANTIA now ON STOCK!!!

22.06.2015
Superb II Combi - original Skoda rear 3rd brake lights ON STOCK!!!

21.06.2015
Original Skoda 16´ white rims STAR now ON STOCK!!!

20.06.2015
Yeti 09-13 front bumper STAINLESS STEEL CHROME side decoration panels ON STOCK!!!

19.06.2015
Original Skoda 15´ white rims AURIGA now ON STOCK!!!

18.06.2015
Fabia S2000 Mikkelsen no 5 - original Skoda / Abrex diecast model with 60% DISCOUNT !!!

17.06.2015
Original Skoda 15´ black rims AURIGA now ON STOCK for fantastic 459eur for the whole set !!!

16.06.2015
Fabia S2000 Kopecky no 8 - original Skoda / Abrex diecast model with 60% DISCOUNT !!!

15.06.2015
Original Skoda 17´ silver rims ZENITH now ON STOCK !!!

14.06.2015
Roomster - original Skoda / Abrex diecast model with 60% DISCOUNT !!!

12.06.2015
Original Skoda 16´ silver rims POLI now ON STOCK !!!

11.06.2015
Fabia III - Front and Full kits of wind/rain deflectors ON STOCK !!!

10.06.2015
Original Skoda 15´ silver rims HELIOS now ON STOCK !!!

09.06.2015
Rapid Spaceback - official Skoda 1/43 diecast models ON STOCK !!!

08.06.2015
Original Skoda 18´ silver rims NEPTUNE now ON STOCK !!!

07.06.2015
Original Skoda RAPID SPORT black front grille frames ON STOCK !!!

06.06.2015
Original Skoda 16´ rims ELBA now ON STOCK !!!

05.06.2015
Rapid SPACEBACK - wind/rain deflectors finally ON STOCK !!!

04.06.2015
Original Skoda 16´rims DRACONIS now ON STOCK !!!

03.06.2015
Fabia III - original Skoda heavy duty rubber front floor mats for RHD cars now ON STOCK !!!

02.06.2015
Original Skoda 16´rims BEAR now ON STOCK !!!

01.06.2015
Fabia III - original Skoda floor mats PRESTIGE for RHD cars now ON STOCK !!!

31.05.2015
Original Skoda 17´ rims CALLISTO now ON STOCK !!!

30.05.2015
Fabia III - original Skoda armrests for 159eur ONLY now ON STOCK !!!

29.05.2015
Original Skoda 18´rims LUNA now ON STOCK !!!

28.05.2015
O3/F3/YET-FL/RPD steering wheel bottom panel in RS honeycomb design project finished !!!

27.05.2015
Original Skoda 15´rims ORION for the FANTASTIC PRICE 389eur/ full 4pcs set !!!

26.05.2015
Octavia II 04-12 - interior door handle covers in CARBON FIBRE design coming on stock again !!!

25.05.2015
Original Skoda 17´ rims GIGARO (Black/Silver) now ON STOCK !!!

24.05.2015
Fabia III hatchback - SILVER netting systems ON STOCK !!!

23.05.2015
Original Skoda 16´ rims PROXIMA now ON STOCK !!!

22.05.2015
Octavia III - sportive RED LINE front bumper decor sets ON STOCK !!!

21.05.2015
Original Skoda 16´ rims CRATERIS now ON STOCK !!!

20.05.2015
50% DISCOUNT for Citigo stainless steel door sill covers !!!

19.05.2015
Original Skoda 16´ rims NEVIS - ANTHRACITE - now ON STOCK !!!

18.05.2015
30% DISCOUNT for top luxurious MONTBLANC leather iPhone cover in LAURIN & KLEMENT edition !!!

17.05.2015
Original Skoda 17´ rims EREBUS - GLOSSY BLACK - now ON STOCK !!!

16.05.2015
Original Skoda CYCLING BACKPACKS now ON STOCK !!!

15.05.2015
Original Skoda 17´ rims MATTERHORN - GLOSSY BLACK / SILVER - now ON STOCK !!!

14.05.2015
FINALLY RELEASED: Yeti Facelift CITY - original Skoda rear bumper protective panels !!!

12.05.2015
Original Skoda 16´ rims ITALIA - BRUSHED / SILVER - now ON STOCK !!!

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