FAQ : superskoda.com

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TUNING SHOP s.r.o.
Martinicka 987/3
19700 Praha

SIRET: 02605554
TVA Intracom: CZ02605554

Tél.: +420604104105

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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Client

Actualités

10.04.2015
NEW PROJECT finished: Octavia III acryl wind / bugs / snow / rain / gravel hood deflectors !!!

09.04.2015
Carbon fibre look door handle covers in HOLE design ON STOCK !!!

08.04.2015
TURKEY - supported country from APRIL 2015 !!!

07.04.2015
New prototype testing !!!

06.04.2015
Octavia III - additional cargo trunk hooks ON STOCK !!!

05.04.2015
SUPER SALE: Genuine Skoda merchandise SUNGLASSES for 3.99EUR ONLY !!!

04.04.2015
Octavia III RS - original Skoda black fog lights ON STOCK !!!

03.04.2015
New ´UNISEX´ sunglasses from the new 2015 official Skoda collection !!!

02.04.2015
New ´FLEXIBLE´ sunglasses from the new 2015 official Skoda collection !!!

01.04.2015
New ´PILOT´ sunglasses from the new 2015 official Skoda collection !!!

31.03.2015
New project sample released from ´Rapid prototyping´ !!!

30.03.2015
New 50.000 EUR project: Octavia III inner door panel covers in various designs !!!

29.03.2015
Official new 2015 SKODA MOTORSPORT collection lanyards ON STOCK !!!

28.03.2015
Yeti FACELIFT 2013+ official Skoda merchandise 1/43 diecast models ON STOCK !!!

27.03.2015
Official Skoda 2015 collection NEW designed Green/White lanyards ON STOCK !!!

26.03.2015
Fabia III - official Skoda merchandise 1/43 diecast models ON STOCK !!!

25.03.2015
New 2015 official VRS keychains ON STOCK !!!

24.03.2015
FINALLY ON STOCK: RHD Octavia III / Golf VII / Leon OEM designed footrest for manual transmission cars !!!

23.03.2015
NEW PROJECT: Octavia III / Yeti FL / S2 FL / F3 / Rapid - 3-spoke steering Wheel bottom panel in RS HONEYCOMB design !!!

22.03.2015
Fabia III - original Skoda spare bulb set for models with H7 headlights and with front fog lights ON STOCK !!!

21.03.2015
Rapid limousine - original Skoda double-sided rear trunk mats ON STOCK !!!

20.03.2015
Fabia III - original Skoda spare bulb set for models with H4 headlights and with front fog lights ON STOCK !!!

19.03.2015
Fabia III - rear bumper protective panels in sportive ALU look design ON STOCK !!!

18.03.2015
Fabia III - original Skoda spare bulb set for models with H7 headlights and without front fog lights ON STOCK !!!

17.03.2015
Fabia III Combi - original Skoda REAR mud flaps ON STOCK !!!

16.03.2015
Fabia III - original Skoda spare bulb set for models with H4 headlights and without front fog lights ON STOCK !!!

15.03.2015
Octavia III - mirror chrome polished STAINLESS STEEL door protective mouldings ON STOCK !!!

14.03.2015
Octavia II 04-13 - original Skoda front AERO wiper blades ON STOCK !!!

13.03.2015
Octavia II 04-13 - original Skoda rear AERO wiper blades ON STOCK !!!

12.03.2015
Octavia III Combi - original Skoda roof cross bars ON STOCK !!!

11.03.2015
Octavia III Combi - original Skoda LED tail lights ON STOCK !!!

10.03.2015
Original Skoda 19´ XTREME rims BACK ON STOCK and now also SHIPPING WORLDWIDE!!!

09.03.2015
Yeti CITY Facelift - upper front winter protective covers ON STOCK !!!

08.03.2015
Fabia III - Martinek Auto rear bumper protective panels ON STOCK !!!

07.03.2015
New 2015 Skoda collection BACKPACKS now ON STOCK !!!

06.03.2015
New 2015 Skoda collection TRAVEL BAGS in 3 different capacities (80L/60L/40L) now ON STOCK !!!

05.03.2015
New 2015 Fabia collection lanyards ON STOCK !!!

04.03.2015
Octavia III RS - original Skoda kit for spare wheel change ON STOCK !!!

03.03.2015
Rapid SPACEBACK - original Skoda REAR mud flaps ON STOCK !!!

02.03.2015
Fabia III - Glossy black C-Pillar panel project finished !!!

01.03.2015
Yeti CITY - winter protective covers for the front bumper ON STOCK !!!

28.02.2015
Rapid SpaceBack - rear bumper protective panels from Martinek Auto in ALU look now ON STOCK !!!

27.02.2015
Octavia III RS - front bumper winter protective covers in OEM honeycomb cell design ON STOCK !!!

26.02.2015
Citigo - RS6 matt mirror covers ON STOCK !!!

25.02.2015
Yeti OUTDOOR - front grille WINTER protective covers in OEM design ON STOCK !!!

24.02.2015
Octavia III - original Skoda LIMITED EDITION diecast model in CHROME finish now ON STOCK !!!

23.02.2015
Citigo - STAINLESS STEEL chrome mirror covers ON STOCK !!!

22.02.2015
Octavia III limousine - TITANIUM SILVER metallic rear bumper protective panels from Martinek Auto now ON STOCK !!!

21.02.2015
Rapid SpaceBack - rear bumper protective panels from Martinek Auto now ON STOCK !!!

20.02.2015
Our latest OEM quality project finished: RHD Octavia III / Golf VII / Leon footrest for manual transmission cars !!!

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