FAQ : superskoda.com

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KOPACEK IMPORT

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CZ 27008 Hredle

SIRET: 01617907
TVA Intracom: CZ01617907

Tél.: +420604104105
Fax: +420313514789

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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Client

Actualités

10.08.2014
Octavia III - original limited edition door sills from RS CHALLANGE model ON STOCK !!!

09.08.2014
Octavia III - original Skoda hood silenting panels ON STOCK !!!

08.08.2014
Octavia III - original Skoda RS pedals for A/T cars ON STOCK !!!

07.08.2014
Octavia II RS - front bumper honeycomb grilles coming again !!!

06.08.2014
Octavia III / Rapid original Skoda MONTE CARLO black emblems ON STOCK !!!

05.08.2014
Yeti CITY Facelift 2013 + original Skoda MONTE CARLO black front grille frames ON STOCK !!!

04.08.2014
Yeti CITY Facelift 2013 + original Skoda CHROME front fog lights ON STOCK !!!

03.08.2014
Yeti - original Skoda spare bulbs set for the cars without fog lights ON STOCK !!!

02.08.2014
Octavia III RHD - original Skoda 5M shifters ON STOCK !!!

02.08.2014
RARE 2013 Skoda Motorsport keychains ON STOCK !!!

01.08.2014
Octavia III RHD - original Skoda 6M 4x4 shifters ON STOCK !!!

31.07.2014
Octavia II Facelift - original Skoda licence plate lights ON STOCK !!!

30.07.2014
Octavia II / I / Yeti - original Skoda 6M 4x4 shift knobs ON STOCK !!!

29.07.2014
Octavia III RHD - original Skoda ´DSG 4x4´ LUXURY red leather shifters ON STOCK !!!

28.07.2014
Rapid LIMOUSINE - original Skoda MONTE CARLO tail lights ON STOCK !!!

27.07.2014
Yeti CITY Facelift - front DTM spoilers ON STOCK !!!

26.07.2014
Octavia III - original Skoda RED leather hand brake handles ON STOCK !!!

25.07.2014
Superb II FACELIFT - front DTM spoilers ON STOCK !!!

24.07.2014
Yeti - original Skoda spare bulbs set for the cars with fog lights ON STOCK !!!

23.07.2014
Rapid - original Skoda MONTE CARLO fog lights ON STOCK !!!

22.07.2014
Octavia III / Rapid / Yeti facelift - luxury perforated 4-SPOKE basic steering wheels ON STOCK !!!

21.07.2014
Rapid SPACEBACK - original Skoda MONTE CARLO tail lights ON STOCK !!!

20.07.2014
Yeti facelift 2014+ original Skoda LED tail lights ON STOCK !!!

19.07.2014
Octavia III / Rapid / Yeti facelift - luxury perforated MF steering wheels ON STOCK !!!

18.07.2014
Octavia III Combi - original Skoda cargo trunk multifunctional boxes ON STOCK !!!

17.07.2014
Original Skoda 17´ rims ´FLASH´ on stock with 50% discount !!!

16.07.2014
Octavia III Combi and RS Combi - rear bumper protective panels from CHROME STAINLESS STEEL just arrived !!!

15.07.2014
Octavia III - original Skoda 5MT SUPER SMOOTH leather shifters ON STOCK !!!

14.07.2014
Genuine Skoda antibacterial gels ON STOCK !!!

13.07.2014
Octavia III - original Skoda 5MT leather shifters from the official accessoriers range ON STOCK !!!

12.07.2014
Octavia III - WHITE leather protective key cases ON STOCK !!!

11.07.2014
Yeti - original MONTE CARLO edition mirror covers for all Yeti models ON STOCK !!!

10.07.2014
Octavia III - BLACK leather protective key cases ON STOCK !!!

09.07.2014
Yeti Facelift 2014+ CITY - original Skoda rear bumper spoilers ON STOCK !!!

07.07.2014
Metal-HardCore band ´EVERYTHING WE HAVE´ now sponsored by SUPERSKODA team !!!

06.07.2014
Octavia III - original Skoda LHD leather shift knobs DSG 4x4 ON STOCK !!!

05.07.2014
Yeti Facelift 2014+ CITY - original Skoda front bumper spoilers ON STOCK !!!

04.07.2014
Octavia III - original Skoda LHD leather shift knobs 6M ON STOCK !!!

03.07.2014
Octavia III - original Skoda front bumper body kit spoilers ON STOCK !!!

02.07.2014
Octavia III - original Skoda BLACK EDITION front fog lights ON STOCK !!!

01.07.2014
Octavia III - original Skoda rear bumper body kit spoilers ON STOCK !!!

30.06.2014
Original Skoda XTREME 19´ rims ON STOCK !!!

27.06.2014
Octavia III 5E limousine - original Skoda standard rear tail lights ON STOCK !!!

26.06.2014
Octavia I / Rapid / Fabia II / Superb I - original Skoda luxurious CHROME light switches (with front fog lights) ON STOCK !!!

25.06.2014
Octavia III Combi - original Skoda rear bumper reflectors ON STOCK !!!

24.06.2014
Octavia I / Rapid / Fabia II / Superb I - original Skoda luxurious CHROME light switches (without front fog lights) ON STOCK !!!

23.06.2014
Octavia III Limousine - original Skoda rear bumper reflectors ON STOCK !!!

20.06.2014
Octavia III OEM rear door sills OCTAVIA ON STOCK !!!

18.06.2014
Octavia III Limousine - original Skoda multifunctional under-rear-tray boxes ON STOCK !!!

17.06.2014
Octavia III Combi - original Skoda fixed trunk grilles ON STOCK !!!

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