FAQ : superskoda.com

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Kopacek Tuning s.r.o.
Kubelíkova 1224/42
13000 Praha

SIRET: 04186192

Tél.: +420604104105
Fax: ENGLISH ONLY

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ONLY ENGLISH LANGUAGE ALLOWED !




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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Client

Actualités

18.04.2016
Octavia II / Fabia I / II / Roomster / Octavia I - original Skoda Monte Carlo black emblems BACK ON STOCK !!!

17.04.2016
New project finished: Octavia III - RS+ side skirts in GLOSSY BLACK finish (NO NEED FOR PAINTING) !!!

16.04.2016
New project finished: Fabia III - C-Pillar covers in OEM glossy black !!!

15.04.2016
Octavia II - power hood dampers BACK ON STOCK !!!

14.04.2016
Fabia II hatchback - original Skoda roof crossbar carriers with crazy 60% PROMOTION DISCOUNT !!!

13.04.2016
Citigo 3D - door sill foils with crazy 67% PROMOTION DISCOUNT !!!

12.04.2016
Fabia III - new econo version of the OEM door sills - full 4pcs set for 27,99eur only !!!

11.04.2016
Octavia II 04-13 4pcs door sills with 60% DISCOUNT !!!

10.04.2016
Superb III lateral door strips in SPORTLINE design finally ON STOCK !!!

09.04.2016
Superb III - MEGA POWER LED safety door lights RED/WHITE now ON STOCK !!!

08.04.2016
Octavia II Facelift - complete RS Honeycomb grilles with BLACK MAGIC (F9R) painted frame, professionally assembled by our staff now ON STOCK !!!

07.04.2016
Superb III - original Skoda front GRILLES (chrome / black version) now ON STOCK !!!

06.04.2016
Superb III - original Skoda front grille RADAR COVERS (chrome / black version) now ON STOCK !!!

05.04.2016
Superb III - original Skoda REAR emblems in Monte Carlo BLACK MAGIC edition now ON STOCK !!!

04.04.2016
Superb III Combi - original Skoda rooftop carriers with 20% DISCOUNT now ON STOCK !!!

03.04.2016
Superb I - original Skoda rear emblems ON STOCK !!!

02.04.2016
Beautiful VENOM tyre valve caps ON STOCK !!!

01.04.2016
Superb III - original Skoda front bumper decorative CHROME replacement lids now ON STOCK !!!

31.03.2016
Original Skoda MATT GREY Wheel bolt caps (for safety bolts) NOW ON STOCK !!!

30.03.2016
Original Skoda MATT BLACK Wheel bolt caps (for safety bolts) NOW ON STOCK !!!

29.03.2016
Octavia II Facelift 2009-2013 - beautiful black MONTE CARLO edition (black magic metallic paint) grille frames ON STOCK !!! DISPATCHING FROM 31/3 !!!

28.03.2016
Superb II Facelift 2013-2015 - beautiful black MONTE CARLO edition (black magic metallic paint) grille frames ON STOCK !!!

27.03.2016
Rapid - original Skoda front bumper spoilers from the limited MONTE CARLO edition (black magic metallic paint) !!!

26.03.2016
Superb III - rear roof spoiler RS+ project finally finished !!! DISPATCHING FROM 29/3 !!!

25.03.2016
Genuine Skoda Auto,a.s. emblem ´OCTAVIA´ 2013-2016 version with crazy 61% PROMOTION DISCOUNT !!!

24.03.2016
Octavia III - rear bumper RS+ diffusors ON STOCK !!!

23.03.2016
Superb III Combi - rear bumper GLOSSY BLACK protective loading panels ON STOCK !!!

22.03.2016
Rapid RS HONEYCOMB grille project finished !!!

21.03.2016
Rapid - massive stainless steel CHROME side door protection strips ON STOCK !!!

20.03.2016
Original Skoda Wheel bolts with crazy 75% DISCOUNT !!! ONLY 1000 PCS AVAILABLE FOR THIS PROMOTION !!!

19.03.2016
Limited edition new 2016 emblems ´JOY´ with crazy 56% discount ON STOCK !!!

18.03.2016
New 2016 Project finished !!! Octavia III Combi - inner cargo trunk protective loading panels in beautiful RS6 matt (brushed steel effect) ON STOCK !!!

17.03.2016
Superb III Combi - genuine Skoda Auto,a.s. SPORT roof spoilers in MONTE CARLO black magic metallic paint directly from the Skoda factory ON STOCK !!!

16.03.2016
Superb II Combi - genuine Skoda Auto,a.s. roof spoilers in 12 various paints directly from the Skoda factory with crazy 40% DISCOUNT !!!

15.03.2016
New 2016 Project finished !!! Fabia III - STAINLESS STEEL lightning chrome mirror covers !!!

14.03.2016
New 2016 Project finished !!! Octavia III Combi - inner cargo trunk protective loading panels !!!

13.03.2016
New 2016 Project finished !!! Rapid Facelift (with side indicators in the mirrors) stainless steel CHROME mirror covers !!!

12.03.2016
Octavia III Combi - NEW DESIGN ´VV´ rear bumper protective panels in Glossy black now ON STOCK !!!

11.03.2016
Citigo - original Skoda rims AURIGA (white) with crazy discount over 69% !!! MSRP is 656eur, now CRAZY 199EUR FOR ALL 4 RIMS !!!

10.03.2016
Fabia III Combi - NEW DESIGN ´VV´ rear bumper protective panels in Glossy black now ON STOCK !!!

09.03.2016
Original Skoda ´RAPID´ emblems (5JA 853 687 A 2ZZ) with crazy 61% DISCOUNT !!!

08.03.2016
Rapid SpaceBack - original Skoda MONTE CARLO side skirts ON STOCK !!!

07.03.2016
Fabia III Combi - original Skoda MONTE CARLO rear bumper diffusors ON STOCK !!!

06.03.2016
Superb III - RS Honeycomb front grille - FIRST TESTING SAMPLE (Rapid Prototyping) RELEASED !!!

05.03.2016
Yeti Facelift OUTDOOR - luxurious CHROME rib grilles ON STOCK !!!

04.03.2016
Superb III Limousine - original Skoda Auto,a.s. rear trunk spoiler SPORT added !!!

03.03.2016
Rapid SpaceBack - GLOSSY BLACK rear bumper protective panels from Martinek Auto ON STOCK !!!

02.03.2016
Rapid limousine and Rapid SpaceBack - MEGA POWER LED trunk light INSTALL VIDEO !!!

01.03.2016
Rapid limousine and Rapid SpaceBack - original Skoda MONTE CARLO black magic emblems - HUGE GALLERY !!!

29.02.2016
Octavia II 04-08 - RS honeycomb grille inserts finally back ON STOCK !!! DISPATCHING FROM TUESDAY 01/03/2016 !!!

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