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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Actualités

12.12.2017
Kodiaq - jumbo box covers made from the genuine ALCANTARA in perforated version with WHITE weave ON STOCK !!!!!

11.12.2017
Kodiaq - jumbo box covers made from the genuine ALCANTARA in perforated version with RED weave ON STOCK !!!!!

10.12.2017
Superb II - jumbo box covers made from the genuine ALCANTARA in perforated version with RED weave ON STOCK !!!!!

10.12.2017
Superb II - jumbo box covers made from the genuine ALCANTARA in perforated version with WHITE weave ON STOCK !!!!!

09.12.2017
Fabia III - jumbo box covers made from the genuine ALCANTARA in perforated version with RED weave ON STOCK !!!!!

08.12.2017
Kodiaq - jumbo box covers made from the genuine ALCANTARA in perforated version ON STOCK !!!!!

07.12.2017
Superb II - jumbo box covers made from the genuine ALCANTARA in perforated version ON STOCK !!!!!

06.12.2017
Superb III - RS honeycomb grilles JUST ARRIVED !!!!!

05.12.2017
NEW PROJECT FINISHED: Octavia III - real carbon fibre mirror caps in RED weave version !!!

04.12.2017
NEW PROJECT FINISHED: Octavia III RS - front bumper bottom add-on spoiler in GLOSSY BLACK !!!

03.12.2017
Octavia III - rear bumper exhaust-like spoilers from Martinek Auto just added !!!

03.12.2017
Superb III - fantastic RS6 mirror shell caps - 360 degrees video !!!

02.12.2017
Fabia III - original Skoda 2018 accessories line leather handbrake levers now ON STOCK !!!

01.12.2017
Citigo - original Skoda GSM phone holders (V2) now ON STOCK !!!

30.11.2017
Citigo 3D LHD - original Skoda heavy duty rubber floor mats ON STOCK !!!

29.11.2017
Octavia III RS - original Skoda front bumpers ON STOCK !!!

28.11.2017
Octavia III RS Facelift 2017+ - original Skoda fog frame lids ON STOCK !!!

27.11.2017
FINALLY ON STOCK: Original Skoda ´SCOUT´ fender emblems !!!

26.11.2017
NEW PROJECT FINISHED: Superb II Facelift - winter cover in the OEM design for upper grille !!!

25.11.2017
VEGA 19´ original Skoda rims with 258eur discount ON STOCK !!!

24.11.2017
Octavia III Facelift - original Skoda BLACK grille frames from the genuine RS245 edition ON STOCK !!!

23.11.2017
NEW PROJECT FINISHED: Fabia III - seat handle inserts in RS6 MATT version !!!

22.11.2017
Superb III - original Skoda emblems modified to a Monte Carlo balck version - installed on the VENOM GOLD SportLine Superb !!!

21.11.2017
Octavia II RS 04-13 - RS+ Concept add-on diffusors for OEM RS wing painted in original BLACK MAGIC (F9R) JUST ARRIVED !!!

20.11.2017
NEW PROJECT FINISHED and PATENTED: Octavia III Facelift RS honeycomb grille !!!

19.11.2017
Original Skoda rims HELIOS (black) now with over 52% DISCOUNT !!!

18.11.2017
Superb III - fantastic DARK CHROME mirror shells in 360 degrees animation !!!

17.11.2017
Rapid SpaceBack - genuine Skoda Auto,a.s. roof spoilers painted in CANDY WHITE (F9E) paint with 43% DISCOUNT !!!

16.11.2017
Octavia II RS 04-13 - RS+ Concept rear add-on spoiler for the RS wings painted in BLACK MAGIC (F9R) metallic paint ON STOCK !!!

15.11.2017
NEW PROJECT FINISHED: Superb III SportLine - rear bumper center add-on diffusor in GLOSSY BLACK finish !!!

14.11.2017
Octavia II RS 04-13 - RS+ Concept rear add-on spoiler for the RS wings painted in RACE BLUE (F5W) metallic paint ON STOCK !!!

13.11.2017
Fabia III - original Skoda interior panels in CARBON design now ON STOCK !!!

12.11.2017
Official Skoda 2018 collection - black baseball caps ESSENTIAL now ON STOCK !!!

11.11.2017
Rapid - original Skoda interior panels in CARBON design now ON STOCK !!!

10.11.2017
Official Skoda 2018 collection - functional grey towels ON STOCK !!!

09.11.2017
Original Skoda 17´ rims RAY with crazy 254EUR discount !!!

08.11.2017
Official Skoda 2018 collection winter caps ON STOCK !!!

07.11.2017
Official 2018 KAROQ collection sweatshirts for ladies now ON STOCK !!!

06.11.2017
Original Skoda 16´ rims ITALIA with crazy 266EUR discount !!!

05.11.2017
Official 2018 KAROQ collection sweatshirts for men now ON STOCK !!!

04.11.2017
Official 2018 KAROQ collection T-shirt for men now ON STOCK !!!

04.11.2017
Official Skoda 2018 collection: thermo cover for 0,5 bottles for 9,99 EUR only !!!

03.11.2017
Official 2018 KAROQ collection T-shirt for ladies now ON STOCK !!!

02.11.2017
Kodiaq - original Skoda DSG 4x4 LHD complete leather shifters now ON STOCK !!!

01.11.2017
Original Skoda 17´ rims FLASH with crazy 372EUR discount !!!

31.10.2017
Kodiaq - original Skoda 6M 4x4 LHD complete leather shifters now ON STOCK !!!

30.10.2017
Fantastic gift for any Skoda owner: original VICTORINOX Multifunctional SwissCard Quattro tools now ON STOCK !!!

29.10.2017
Kodiaq - original Skoda DSG LHD complete leather shifters now ON STOCK !!!

28.10.2017
Official Karoq collection - original Skoda sunglasses ON STOCK !!!

27.10.2017
Kodiaq - original Skoda 6M LHD complete leather shifters now ON STOCK !!!

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