FAQ : superskoda.com

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TUNING SHOP s.r.o.
Martinicka 987/3
19700 Praha

SIRET: 02605554
TVA Intracom: CZ02605554

Tél.: +420604104105
Fax: ENGLISH ONLY

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ONLY ENGLISH LANGUAGE ALLOWED !




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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Client

Actualités

19.07.2015
Video directly from our warehouse with original Skoda 19" XTREME rims in 1080P HD resolution !!!

18.07.2015
Video directly from our warehouse with original Skoda 16" VELORUM rims in 1080P HD resolution !!!

17.07.2015
Video directly from our warehouse with original Skoda Yeti door sills in 1080P HD resolution !!!

16.07.2015
On stock: Superb II Facelift Limousine original Skoda under rear trunk CHROME lids + 1080P HD video directly from our warehouse !!!

15.07.2015
Video directly from our warehouse with original Skoda VALVE CAPS in 1080P HD resolution !!!

14.07.2015
On stock: Superb II Facelift original Skoda front bumper CHROME lids + 1080P HD video directly from our warehouse !!!

13.07.2015
Video directly from our warehouse with original Skoda door sills for Octavia III in 1080P HD resolution!!!

12.07.2015
Video directly from our warehouse with beautiful 17´rims HAWK in 1080P HD resolution !!!

11.07.2015
Video (1080P HD resolution) directly from our warehouse with beautiful 19´rims SUPERNOVA !!!

10.07.2015
Superb II 08-13 - absolutely beatiful ORIGINAL Skoda new 2015 version of the emblem - GLOSSY BLACK center - ON STOCK !!!

10.07.2015
Starting new series of videos from our warehouse !!! First video (1080P HD resolution) with beautiful 19´rims SIRIUS !!!

09.07.2015
Yeti 2014+ Facelift wind/rain deflectors - FRONT / REAR now ON STOCK !!!

08.07.2015
Octavia II - original Skoda Auto,a.s. exhaust tip FDC610003 with crazy discount 62% !!!

07.07.2015
Yeti - inner cargo panel (our latest project) testing pictures !!!

06.07.2015
Fabia III - original Skoda PRESTIGE interior floor mats sets ON STOCK !!!

05.07.2015
Yeti 2014+ Facelift wind/rain deflectors - FRONT now ON STOCK !!!

04.07.2015
Octavia III Combi - our latest project FINISHED !!! Best fitment rear bumper panel on the current market !!!

03.07.2015
Yeti Facelift 2014+ massive stainless steel LIGHTNING CHROME mirror covers now ON STOCK !!!

02.07.2015
Fabia II 07-09 - MEGA POWER LED street legal daylight / foglight HYBRID swap kits ON STOCK !!!

01.07.2015
Octavia II Combi - official Skoda rear roof spoilers painted by the Skoda factory (BLACK MAGIC - F9R paint) with special PROMOTION 40% DISCOUNT !!!

30.06.2015
Fabia III Combi - official Skoda rear roof spoilers (Monte Carlo edition) painted by the Skoda factory with special PROMOTION 68% DISCOUNT !!!

29.06.2015
NEW PROJECTS FINISHED: Octavia III Combi and Yeti inner trunk cargo protection loading panels made from the massive stainless steel (lightning chrome finish) !!!

28.06.2015
Original Skoda Smart holder - first installed pictures from Andreas (Germany) !!!

27.06.2015
Fabia III - original Skoda storage boxes under the front seats ON STOCK !!!

26.06.2015
Octavia III - front bumper center grilles - ALL VERSIONS ON STOCK !!!

25.06.2015
Octavia III Combi - RED line OEM under rear trunk lids ON STOCK !!!

24.06.2015
Original Skoda Smart holders now ON STOCK !!!

23.06.2015
Rapid - original Skoda rear doors loudspeaker sets ON STOCK !!!

22.06.2015
Original Skoda universal holder adapters ON STOCK !!!

22.06.2015
Octavia II Combi facelift 09-12 - massive stainless steel protection panels ON STOCK !!!

21.06.2015
Official Skoda dog safety belts (S/M/L/XL) ON STOCK !!!

20.06.2015
Octavia III - front bumper OEM 3pcs lid set in glossy WHITE edition now ON STOCK !!!

19.06.2015
Fabia III Combi - original Skoda rear bumper protective panels in Glossy Black finish ON STOCK !!!

18.06.2015
CHROME bolt cap sets for all Skoda models now ON STOCK !!!

17.06.2015
Octavia III / Rapid - STAINLESS STEEL emblem covers in RED or WHITE reflecting versions NOW ON STOCK !!!

16.06.2015
SUPERNOVA 19´ - original Skoda rims JUST ARRIVED !!!

15.06.2015
Yeti Facelift CITY - front bumper decorative center CARBON FIBRE look lids (OEM) now ON STOCK !!!

14.06.2015
Sirius 19´ - original Skoda rims JUST ARRIVED !!!

13.06.2015
Yeti Facelift CITY - front bumper decorative center glossy BLACK LINE lids (OEM) now ON STOCK !!!

12.06.2015
Cassiopeia 18´ - original Skoda rims JUST ARRIVED !!!

11.06.2015
Rapid SpaceBack - original Skoda REAR parking assistent with 110eur DISCOUNT !!!

10.06.2015
Yeti Facelift CITY - front bumper decorative center RED LINE lids (OEM) now ON STOCK !!!

09.06.2015
Rapid limousine - original Skoda REAR parking assistent with 110eur DISCOUNT !!!

08.06.2015
Yeti Facelift CITY - front bumper decorative center GLOSSY WHITE lids (OEM) now ON STOCK !!!

07.06.2015
Rapid - RS honeycomb grille 3rd prototype testing with original Skoda black SPORT frame !!!

06.06.2015
Fabia III Hatchback - rear mud flaps ON STOCK !!!

05.06.2015
Our best selling sun shades for Octavia III Combi - VIDEO INSTALL GUIDE !!!

04.06.2015
FINALLY ON STOCK !! Genuine Skoda Auto,a.s. TYRE VALVE CAPS ON STOCK !!!

03.06.2015
Fabia III - original Skoda mirror covers (replacement type) ON STOCK !!!

02.06.2015
New 2015 edition cycling sunglasses with changeable lenses ON STOCK !!!

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