FAQ : superskoda.com

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TUNING SHOP s.r.o.
Martinicka 987/3
19700 Praha

SIRET: 02605554
TVA Intracom: CZ02605554

Tél.: +420604104105
Fax: +420313514789

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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Client

Actualités

14.10.2014
Yeti 09-16 - original Skoda AERO wiper blades ON STOCK !!!

13.10.2014
Original double-walled thermal mugs from official Skoda collection ON STOCK !!!

12.10.2014
Roomster / Fabia II - original Skoda AERO wiper blades ON STOCK !!!

11.10.2014
Rapid - official Skoda Rapid collection lanyards ON STOCK !!!

10.10.2014
Superb II 09-15 - original Skoda AERO wiper blades ON STOCK !!!

09.10.2014
Original Skoda 8GB flash drives ON STOCK !!!

08.10.2014
Octavia I / Fabia I - original Skoda AERO wiper blades ON STOCK !!!

07.10.2014
Rapid Spaceback - basic roof racks ON STOCK !!!

06.10.2014
New official WINTER 2014 collection warm caps for men ON STOCK !!!

05.10.2014
New official WINTER 2014 collection warm caps for women ON STOCK !!!

04.10.2014
Octavia II Facelift 09-12 - STREET LEGAL (!!!) MEGA POWER LED licence plate lights project finished and finally ON STOCK !!!

03.10.2014
Yeti - original Skoda 3rd brake lights ON STOCK !!!

02.10.2014
Yeti collection - original MONSTER jackets BACK ON STOCK !!!

01.10.2014
NEW PROJECT: Racing wheel bolts from TITANIUM !!!

30.09.2014
Rapid - original Skoda Auto,a.s. armrests ON STOCK !!!

29.09.2014
Universal wheel tyre caps in 3 different colours ON STOCK !!!

28.09.2014
Rapid - first Picture of the prototype of our latest project RELEASED !!!

27.09.2014
Watches from the genuine 2014 Skoda Motorsport collection ON STOCK !!!

26.09.2014
Lanyards from official Octavia III Collection ON STOCK !!!

25.09.2014
Genuine Skoda SPORT glasses with interchangeable lenses ON STOCK !!!

24.09.2014
Original Simply Clever - XL - shopping baskets for your cargo trunk ON STOCK !!!

23.09.2014
New 2014 versions of the Skoda Motorsport backpacks ON STOCK !!!

22.09.2014
Original Skoda Auto,a.s. VACUUM bottles for your long journeys ON STOCK !!!

21.09.2014
Original Simply Clever shopping baskets for your cargo trunk ON STOCK !!!

20.09.2014
New 2015 version of the SCOUT keychains ON STOCK !!!

19.09.2014
ULTRA RARE Multifunction tools SCOUT (genuine Skoda Auto,a.s. merchandise) ON STOCK !!!

18.09.2014
Universal GSM Phone / PDA / Navi holders for the ultra low price ON STOCK !!!

17.09.2014
Basic Wheel covers ´SPIDER´ for the ultra low prices ON STOCK !!!

16.09.2014
Fan Czech flag covers for outer mirrors for ultra low price ON STOCK !!!

15.09.2014
Basic 13´ Wheel covers ´DETROIT´ for 10,99eur for the full set ON STOCK !!!

14.09.2014
Basic Wheel covers ´BOSTON´ in 15´/ 16´/ 17´ sizes for ultra low price ON STOCK !!!

13.09.2014
Basic 17´ Wheel covers ´ FLORIDA´ for ultra low price ON STOCK !!!

12.09.2014
Tie down flexible cords from 60cm to 200cm ON STOCK !!!

11.09.2014
Universal SKI carriers for your OEM crossbars on rooftop ON STOCK !!!

10.09.2014
Ultra Reflective stripes (RED / YELLOW / WHITE) for any exterior use for only 4,49eur ON STOCK !!!

09.09.2014
Octavia III Combi - top quality rear bumper protective panels in TITANIUM SILVER version from MARTINEK AUTO for only 34,99eur ON STOCK !!!

08.09.2014
Octavia I 96-10 Combi - top quality rear bumper protective panels from MARTINEK AUTO for 22,99eur only ON STOCK !!!

07.09.2014
Octavia I Facelift - top quality rear bumper protective panels from MARTINEK AUTO for 19,99eur only ON STOCK !!!

06.09.2014
Looking for ideal Christmas gift ? Check this one !!!

05.09.2014
Original Skoda CD changers with 70% DISCOUNT !!!

04.09.2014
Octavia II Combi - SUN / BUG **/ PRIVACY SHADES BACK ON STOCK !!!

03.09.2014
Yeti - SUN / BUG **/ PRIVACY SHADES BACK ON STOCK !!!

28.08.2014
Original Skoda RS pedals for RHD Octavia III / Rapid versions ON STOCK !!!

27.08.2014
Original Skoda SILVER METTALIC wheel bolts caps for all Skoda models ON STOCK !!!

26.08.2014
Original Skoda MATT SILVER Wheel bolts caps for Fabia I / Octavia I / Superb I ON STOCK !!!

25.08.2014
Original Skoda MATT BLACK Wheel bolts caps for Fabia I / Octavia I / Superb I ON STOCK !!!

23.08.2014
Original Skoda glossy black Wheel bolts caps for all Skoda models ON STOCK !!!

21.08.2014
Yeti - all the new 2014 design of the heavy duty rubber mats ON STOCK !!!

18.08.2014
Original Skoda 18´GOLUS rims ON STOCK !!!

17.08.2014
Yeti 2014+ Facelift - original Skoda Auto,a.s. stainless steel exhaust tips ON STOCK !!!

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