FAQ : superskoda.com

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Kopacek Tuning s.r.o.
Kubelíkova 1224/42
13000 Praha

SIRET: 04186192

Tél.: +420604104105
Fax: ENGLISH ONLY

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ONLY ENGLISH LANGUAGE ALLOWED !




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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Actualités

20.12.2016
Yeti - original Skoda REAR Monte Carlo BLACK emblem mega gallery released !!!

19.12.2016
Octavia III Combi - original Skoda AERO rear wiper blades ON STOCK !!!

18.12.2016
Superb II - jumbo box leather covers with RED weave now ON STOCK !!!

17.12.2016
Octavia III Limousine - original Skoda AERO rear wiper blades ON STOCK !!!

16.12.2016
Superb III RHD - original Skoda AERO wiper blades ON STOCK !!!

15.12.2016
Skoda Accessories 2017 line: multifunctional holders (up to 3kg !!!) for the seat headreasts now ON STOCK !!!

14.12.2016
Yeti City Facelift - original MONTE CARLO front bumper diffusors ON STOCK !!!

13.12.2016
Superb III LHD - original Skoda AERO wiper blades ON STOCK !!!

12.12.2016
Superb II - original Martinek Auto rear bumper protective panels in GLOSSY BLACK finish ON STOCK !!!

11.12.2016
Octavia III - OEM rubber mats over the rear tunnel FINALLY ON STOCK !!!

10.12.2016
Superb III - SPORT eyebrows painted in original Skoda BRILLIANT SILVER metallic paint now ON STOCK !!!

09.12.2016
Octavia III - SPORT eyebrows painted in original Skoda BRILLIANT SILVER metallic paint now ON STOCK !!!

08.12.2016
Fabia III - SPORT eyebrows painted in original Skoda BRILLIANT SILVER metallic paint now ON STOCK !!!

07.12.2016
Official Skoda LED torches ON STOCK !!!

06.12.2016
Official Skoda 2017 collection: MULTIFUNCTIONAL small cases ON STOCK !!!

05.12.2016
Yeti I 09-13 - Monte Carlo BLACK MAGIC front grille upper lids INSTALLED PICTURES !!!

04.12.2016
Official Skoda 2017 collection WINTER SETS (cap + scarf) now ON STOCK !!!

03.12.2016
Fabia III - SPORT eyebrows painted in original Skoda CANDY WHITE colour now ON STOCK !!!

02.12.2016
Octavia III - SPORT eyebrows painted in original Skoda CANDY WHITE colour now ON STOCK !!!

01.12.2016
Octavia II Facelift - SPORT eyebrows painted in original Skoda CANDY WHITE colour now ON STOCK !!!

30.11.2016
Octavia II Facelift - grille frames painted in original Skoda CANDY WHITE colour now ON STOCK !!!

29.11.2016
Rapid 05/2015+ original Skoda black fog lights with LED Drl now ON STOCK !!!

28.11.2016
Rapid Limousine - original Martinek Auto rear bumper protective panels in Glossy Black finish now ON STOCK !!!

27.11.2016
Rapid 05/2015+ original Skoda chrome fog lights with LED Drl now ON STOCK !!!

26.11.2016
OFFICIAL Skoda Kodiaq collection winter jackets ON STOCK !!!

25.11.2016
OFFICIAL Skoda Kodiaq collection ´Carbon look´ 3D lanyards ON STOCK !!!

24.11.2016
OFFICIAL Skoda Kodiaq collection ´Carbon look´ 3D keychains ON STOCK !!!

23.11.2016
OFFICIAL Skoda Kodiaq collection luxury travel bags ON STOCK !!!

22.11.2016
OFFICIAL Skoda Kodiaq collection sportive backpacks ON STOCK !!!

21.11.2016
OFFICIAL Skoda Kodiaq collection mini-kodiaq bear keychains ON STOCK !!!

20.11.2016
OFFICIAL Skoda Kodiaq collection multifunctional scarfs ON STOCK !!!

19.11.2016
OFFICIAL Skoda Kodiaq collection winter vests ON STOCK !!!

18.11.2016
Yeti 09-13 - original Skoda upper grille lids in MONTE CARLO black metallic version with new 2012 version emblem in BLACK Monte Carlo edition now ON STOCK !!!

17.11.2016
Yeti 09-13 - original Skoda upper grille lids in MONTE CARLO black metallic version with new 2012 version emblem now ON STOCK !!!

16.11.2016
Yeti CITY Facelift - original Skoda MONTE CARLO black metallic rear bumper diffusors ON STOCK !!!

15.11.2016
Octavia III Combi - PURE Carbon fibre rear bumper panels ON STOCK !!!

14.11.2016
Octavia III Combi - under rear trunk lids made from the PURE CARBON FIBRE now ON STOCK !!!

13.11.2016
Fabia III - FX type door sills with 60% DISCOUNT !!!

12.11.2016
Octavia III RS Combi - PURE Carbon fibre rear bumper panels ON STOCK !!!

11.11.2016
Genuine Skoda Auto,a.s. women´s SKI JACKETS with 60% DISCOUNT !!!

10.11.2016
New Skoda 2017 collection microfleece vests ON STOCK !!!

09.11.2016
Genuine Skoda Auto,a.s. SKI JACKETS with 60% DISCOUNT !!!

08.11.2016
Original Skoda PYXIS 15´rims with 213eur DISCOUNT !!!

07.11.2016
Official Laurin Klement luxurious umbrellas ON STOCK !!!

06.11.2016
Hooks from the ´SMART HOLDER´ line now ON STOCK !!!

05.11.2016
Genuine Skoda Auto,a.s. UMBRELLAS with fully automatic OPEN/CLOSE system from Superb III collection now ON STOCK !!!

04.11.2016
Superb III SPORT LINE - original Skoda rear trunk spoilers in METAL GREY (F7Y) metallic paint ON STOCK !!!

03.11.2016
Octavia III RS - rear bumper diffusor splitters in CARBON fibre look ON STOCK !!!

02.11.2016
Octavia III RS - front bumper spoilers in V2 design for 149EUR only NOW ON STOCK !!!

01.11.2016
Octavia III RS - rear bumper side splitters in CARBON FIBRE look on stock !!!

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