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FAQ – QUESTIONS FRÉQUEMMENT POSÉES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Actualités

15.03.2017
Kodiaq - GLOSSY BLACK bottom side lateral stripes ON STOCK !!!

14.03.2017
Fabia III - eyebrows painted in original Skoda DENIM BLUE metallic paint now ON STOCK !!!

13.03.2017
Octavia III - eyebrows painted in original Skoda CAPUCCINO BEIGE metallic paint now ON STOCK !!!

12.03.2017
Octavia III - eyebrows painted in original Skoda DENIM BLUE metallic paint now ON STOCK !!!

11.03.2017
Genuine Skoda 2017 wheels collection: CRATER (black matt version) rims with 416EUR DISCOUNT !!!

10.03.2017
Genuine Skoda 2017 wheels collection: TRIGLAV (black version) rims now with 416EUR DISCOUNT !!!

09.03.2017
Rapid - original Skoda AERO front wipers ON STOCK !!!

08.03.2017
Octavia III Combi - original Skoda rear bumper reflectors in special DARK Monte Carlo edition now ON STOCK !!!

07.03.2017
Kodiaq - official Skoda 1/43 diecast models ON STOCK !!!

06.03.2017
Original Skoda ski + snowboard carriers ON STOCK !!!

05.03.2017
Fabia III - original Skoda kit for spare wheel change ON STOCK !!!

04.03.2017
Fabia III - OEM leather armrest covers with WHITE stitching now ON STOCK !!!

04.03.2017
Official 2017 Skoda Motorsport collection - genuine R5 umbrellas ON STOCK !!!

03.03.2017
Fabia III - OEM leather armrest covers ON STOCK !!!

02.03.2017
Luxurious women´s wristband watch from Stainless steel and leather now ON STOCK !!!

01.03.2017
New 2017 official Skoda collection - Cycling glasses Treedom Plus now ON STOCK !!!

28.02.2017
Kodiaq collection - official teddy bears ´KODI´ on stock !!!

27.02.2017
Rapid SPORT Concept - original rear trunk spoiler in Carbon Fibre added !!!

26.02.2017
Fabia III Combi - double sided FLIP-FOLDING cargo trunk mats ON STOCK !!!

25.02.2017
Rapid - Glossy Black bottom side lateral stripes in SPORTLINE design now ON STOCK !!!

24.02.2017
O2/O3/RPD SB/S2 - original Skoda ski sacks ON STOCK !!!

23.02.2017
Yeti / Roomster - original Skoda ski sacks ON STOCK !!!

22.02.2017
Superb II Combi - original Skoda rear bumper reflectors in special DARK Monte Carlo edition now ON STOCK !!!

21.02.2017
Original Skoda Touch-Up sets in Moon White (S9R) now ON STOCK !!!

20.02.2017
Genuine Skoda 2017 collection snow white thermal mugs finally ON STOCK !!!

19.02.2017
Authentic Skoda Motorsport SOCKS just arrived ON STOCK !!!

18.02.2017
Original Skoda DENIM BLUE spray paint sets ON STOCK !!!

17.02.2017
Original Skoda DENIM BLUE touch-up sets ON STOCK !!!

16.02.2017
Original Skoda RACE BLUE spray paint sets finally ON STOCK !!!

14.02.2017
New Project finished: Rapid SpaceBack massive stainless steel window trim !!!

13.02.2017
Roomster Facelift - abs plastic fender flares (for painting version) ON STOCK !!!

12.02.2017
Roomster - abs plastic diffusors in V4 design ON STOCK !!!

10.02.2017
Octavia III - official OCTAVIA CUP real carbon fibre rear trunk spoilers ON STOCK !!!

09.02.2017
Yeti I Facelift (City + Outdoor) - original Martinek Auto SPORTIVE eyebrows finally ON STOCK !!!

08.02.2017
Octavia II Facelift - eyebrows painted in original Skoda MAGIC BLACK metallic paint now ON STOCK !!!

07.02.2017
Octavia II Facelift - eyebrows painted in original Skoda RACE BLUE metallic paint now ON STOCK !!!

06.02.2017
New project finished: Octavia III - glossy black side door stripes in SPORTLINE design !!!

05.02.2017
Octavia II Facelift - eyebrows painted in original Skoda CANDY WHITE paint now ON STOCK !!!

04.02.2017
Octavia II Facelift - beautiful Black Magic metallic grille frames with added RED devil paint on the bottom and with pre-installed original Skoda emblem (new version) now ON STOCK !!!

03.02.2017
Octavia II Facelift - beautiful Black Magic metallic grille frames with added RED devil paint on the bottom and with pre-installed original Skoda emblem in Monte Carlo black edition now ON STOCK !!!

02.02.2017
Yeti I FL City - original Skoda MONTE CARLO black fog lights ON STOCK !!!

01.02.2017
Octavia II 04-08 - original Skoda front grille chrome frames now ON STOCK !!!

31.01.2017
Original Skoda GSM/Headphones/Bag headrest holders in BEIGE colour now ON STOCK !!!

30.01.2017
Octavia II 04-08 - complete honeycomb grilles with pre-installed BLACK MAGIC (F9R) frame with original New Skoda MONTE CARLO black (F9R) emblem now ON STOCK !!!

28.01.2017
Octavia II 04-08 - original Skoda front grille inserts now ON STOCK !!!

27.01.2017
Original Skoda TOUCH-UP sets in RACE BLUE (F5W) now ON STOCK !!!

26.01.2017
Superb II Facelift 13-15 - front grilles painted in original BLACK MAGIC (F9R) now ON STOCK !!!

25.01.2017
Octavia II 04-08 - complete honeycomb grilles with pre-installed BLACK MAGIC (F9R) frame with original New Skoda emblem now ON STOCK !!!

24.01.2017
Octavia III - original Skoda Black grille frames modified to the ´DEVIL´ edition now ON STOCK !!!

23.01.2017
Latest version of the official MONTE CARLO baseball cap now ON STOCK !!!

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