FAQ : superskoda.com

FAQ : superskoda.com

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FAQ – PREGUNTAS MÁS FRECUENTES

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

Arriba


Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

Arriba


Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

Arriba


Cliente

Actualidades

19.05.2019
Offficial Scala collection: Men´s T-shirts ON STOCK !!!

18.05.2019
Superb II - SPORTIVE eyebrows now available in original Skoda CORRIDA RED (F3K) paint !!!

17.05.2019
NEW PROJECT FINISHED: Scala - rear bumper protective panel VV design in GLOSSY BLACK finish !!!

16.05.2019
Yeti - SPORTIVE eyebrows now available in original Skoda CORRIDA RED (F3K) paint !!!

15.05.2019
NEW PROJECT FINISHED: Karoq - ABS plastic eyebrows SPORTIVE !!!

14.05.2019
Scala - original Skoda 1/43 diecast models in MOON WHITE (S9R) now ON STOCK !!!

13.05.2019
Superb II Combi - netting systems under the parcel shelf with huge 50% DISCOUNT !!!

12.05.2019
Scala - original Skoda 1/43 diecast models in STEEL GREY (F7A) now ON STOCK !!!

11.05.2019
Superb II Combi - vertical 2pcs netting systems with huge 50% DISCOUNT !!!

10.05.2019
Fabia III Combi Facelift - original Skoda rear bumper protective panels in Glossy Black finish ON STOCK !!!

09.05.2019
Scala - original Skoda 1/43 diecast models in RACE BLUE (F5W) now ON STOCK !!!

08.05.2019
Fabia III Facelift - genuine Skoda front bumper spoiler sets from the official 2020 Monte Carlo version now ON STOCK !!!

07.05.2019
Official Scala collection - TR90 sunglasses ON STOCK !!!

06.05.2019
Scala - original Skoda heavy duty rubber REAR floor mats with RED Scala logo now ON STOCK !!!

05.05.2019
Fabia III Combi Facelift - genuine Skoda rear bumper diffusors from the official 2020 Monte Carlo version now ON STOCK !!!

04.05.2019
Genuine 2018 Skoda RS Collection hoodies RS245 now with 50% DISCOUNT !!!

03.05.2019
Original Skoda 2019 collection - Bicycles ŠKODA KID 16 now ON STOCK !!!

02.05.2019
Fabia III HB Facelift - genuine Skoda rear bumper diffusors from the official 2020 Monte Carlo version now ON STOCK !!!

01.05.2019
Original Skoda front grille RS emblems (from Kodiaq RS) in GLOWING RED inner panels version now ON STOCK !!!

30.04.2019
Scala - original Skoda heavy duty rubber floor mats with RED Scala logo now ON STOCK !!!

29.04.2019
Scala - original Skoda black netting systems (for variable floor) ON STOCK !!!

28.04.2019
Official 2019 Scala Collection - 2in1 USB keyring chargers ON STOCK !!!

27.04.2019
Octavia III - new beautiful plastic rear bumper diffusors with integrated exhaust tips ON STOCK !!!

26.04.2019
Octavia III Combi - genuine Skoda rear roof spoilers SPORTLINE (Monte Carlo black F9R) now ON STOCK !!!

25.04.2019
Original Skoda front grille RS emblems (from Kodiaq RS) in GLOWING WHITE inner panels version now ON STOCK !!!

24.04.2019
Scala - original Skoda PRESTIGE double-sided cargo floor mats now ON STOCK !!!

23.04.2019
Scala - original Skoda PRESTIGE LHD floor mats (WHITE logos) now ON STOCK !!!

22.04.2019
Scala - original Skoda heavy duty rear trunk boot mats now ON STOCK !!!

21.04.2019
Scala - original Skoda PRESTIGE LHD floor mats (RED logos) now ON STOCK !!!

20.04.2019
Scala - original Skoda heavy duty rubber floor mats (REAR) now ON STOCK !!!

19.04.2019
Scala - original Skoda REAR mud flaps now ON STOCK !!!

18.04.2019
Scala - original Skoda heavy duty rubber LHD floor mats now ON STOCK !!!

17.04.2019
Scala - original Skoda PRESTIGE LHD floor mats (Copper matt logos) now ON STOCK !!!

16.04.2019
Scala - original Skoda 3D door sills (RED version) now ON STOCK !!!

15.04.2019
Superb III - RS STYLE exhaust spoilers in RS230 glossy black version now ON STOCK !!!

14.04.2019
Rapid SpaceBack - rear bumper side splitters in CARBON look now ON STOCK !!!

13.04.2019
Karoq - rear bumper exhaust RS-STYLE spoilers in RS230 glossy black version with RED GLOWING inner panels now ON STOCK !!!

12.04.2019
Rapid - DTM V2 front spoilers (CARBON look) now ON STOCK !!!

11.04.2019
Superb III - rear bumper exhaust RS Style spoilers in RS230 Glossy black GLOWING RED version now ON STOCK !!!

10.04.2019
Rapid - DTM V2 front spoilers (basic version) now ON STOCK !!!

09.04.2019
Superb III - rear bumper exhaust spoilers in RS230 Glossy black GLOWING WHITE version now ON STOCK !!!

08.04.2019
Kodiaq - rear bumper exhaust spoilers in RS230 Glossy black TURBO design version now ON STOCK !!!

07.04.2019
Superb III - rear bumper exhaust spoilers in RS230 Glossy black GLOWING RED version now ON STOCK !!!

06.04.2019
Rapid SpaceBack - durable ABS plastic side skirts in stylish GLOSSY BLACK version now ON STOCK !!!

05.04.2019
Rapid SpaceBack - durable ABS plastic side skirts in basic plastic version now ON STOCK !!!

04.04.2019
Rapid - DTM V2 spoilers in Glossy Black finish now ON STOCK !!!

03.04.2019
Kodiaq - complete reflector swap kits from the Kodiaq RS version now ON STOCK !!!

02.04.2019
Rapid SpaceBack - durable ABS plastic side skirts in CARBON look now ON STOCK !!!

01.04.2019
Emblems from the 2020 Kodiaq RS model with red inner panels modified to the beautiful MONTE CARLO BLACK (F9R) version NOW ON STOCK !!!

31.03.2019
Rapid - DTM V1 spoilers in GLOSSY BLACK finish now ON STOCK !!!

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