FAQ : superskoda.com

FAQ : superskoda.com

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LATEST ORDERS

FAQ - HÄUFIG GESTELLTE FRAGEN

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Kunde

Aktuell

27.05.2020
Superb II 09-13 upper grilles painted in original Skoda CANDY WHITE (F9E) metallic paint with pre-installed I.N.T. multicoloured emblem (F9E) now ON STOCK !!!

26.05.2020
Original Skoda rear trunk emblems from Kodiaq RS 2020 painted in original Skoda STEEL GREY (F7A) with SUPER-REFLECTING RED inner panels (glowing in the night) now ON STOCK !!!

25.05.2020
Superb II 09-13 upper grilles painted in original Skoda ROSSO BRUNELLO (F3X) metallic paint with pre-installed I.N.T. multicoloured emblem (F3X) now ON STOCK !!!

24.05.2020
Original Skoda rear trunk emblems from Kodiaq RS 2020 painted in original Skoda CORRIDA RED (F3K) with SUPER-REFLECTING WHITE inner panels (glowing in the night) now ON STOCK !!!

23.05.2020
Superb II 09-13 upper grilles painted in original Skoda PLATIN GREY (F8L) metallic paint with pre-installed I.N.T. multicoloured emblem (F8L) now ON STOCK !!!

22.05.2020
Original Skoda rear trunk emblems from Kodiaq RS 2020 painted in original Skoda STEEL GREY (F7A) with SUPER-REFLECTING WHITE inner panels (glowing in the night) now ON STOCK !!!

21.05.2020
Octavia III 13-20 - Audi style dynamic side mirror indicators PRE-SALE WITH 20% DISCOUNT STARTED !!!

20.05.2020
Original Skoda rear trunk emblems from Kodiaq RS 2020 painted in original Skoda RACE BLUE (F5W) with SUPER-REFLECTING RED inner panels (glowing in the night) now ON STOCK !!!

19.05.2020
NEW PROJECT: Kodiaq rear bumper center diffusor from MARTINEK AUTO !!!

18.05.2020
Octavia II Facelift - grille frame painted in original Skoda CANDY WHITE (F9E) paint with PRE-INSTALLED multicoloured I.N.T. emblems ON STOCK !!!

17.05.2020
Original Skoda rear trunk emblems from Kodiaq RS 2020 painted in original Skoda CANDY WHITE (F9E) with SUPER-REFLECTING BLUE inner panels (glowing in the night) now ON STOCK !!!

16.05.2020
Octavia II 04-13 / Fabia I/ Fabia II / Octavia I / Roomster - original Skoda rear emblems in multicoloured I.N.T. versions now ON STOCK !!!

15.05.2020
Original Skoda rear trunk emblems from Kodiaq RS 2020 painted in original Skoda CORRIDA RED (F3K) ON STOCK !!!

14.05.2020
Superb II - original Skoda emblems in multicoloured I.N.T. versions now ON STOCK !!!

13.05.2020
Original Skoda rear trunk emblems from Kodiaq RS 2020 painted in original Skoda RACE BLUE (F5W) ON STOCK !!!

12.05.2020
Octavia II Facelift - grille frame painted in original Skoda CORRIDA RED (F3K) paint with PRE-INSTALLED multicoloured I.N.T. emblems ON STOCK !!!

11.05.2020
Original Skoda rear trunk emblems from Kodiaq RS 2020 painted in original Skoda STEEL GREY (F7A) ON STOCK !!!

10.05.2020
Octavia II Facelift - grille frame painted in original Skoda RACE BLUE (F5W) paint with PRE-INSTALLED multicoloured I.N.T. emblems ON STOCK !!!

09.05.2020
Original Skoda rear trunk emblems from Kodiaq RS2020 painted in original Skoda CANDY WHITE (F9E) ON STOCK !!!

08.05.2020
Octavia II 04-13 / Fabia II / Yeti 09-13 / Superb I 02-08 - original Skoda FRONT emblems in multicoloured I.N.T. versions now ON STOCK !!!

07.05.2020
Octavia II RS Combi 04-13 rear bumper lower 2pcs spoiler sets in CARBON look version ON STOCK !!!

06.05.2020
Scala - rear roof DTM V5 spoilers JUST ARRIVED and READY TO SHIP !!!

05.05.2020
Superb III FL 2020+ new V1 design front DTM spoilers in luxurious GLOSSY black finish ON STOCK !!!

04.05.2020
Kodiaq SportLine - rear bumper DTM diffusors 2in1 in CARBON look version now ON STOCK !!!

03.05.2020
Superb III FL 2020+ new V2 design front DTM spoilers in CARBON LOOK version ON STOCK !!!

02.05.2020
Superb III FL 2020+ new V3 design front DTM spoilers in GLOSSY BLACK version ON STOCK !!!

01.05.2020
Octavia III RS 13-20 - rear bumper DTM diffusors 2in1 in CARBON LOOK version now ON STOCK !!!

30.04.2020
Superb III FL 2020+ new V1 design front DTM spoilers in CARBON LOOK version ON STOCK !!!

29.04.2020
Kodiaq SportLine - rear bumper DTM diffusors 2in1 in glossy black version now ON STOCK !!!

28.04.2020
Superb III FL 2020+ new V3 design front DTM spoilers in CARBON LOOK version ON STOCK !!!

27.04.2020
Superb III FL 2020+ new V1 design front DTM spoilers in basic version ON STOCK !!!

26.04.2020
NEW PROJECT FINISHED: Scala rear roof DTM V5 spoiler !!!

25.04.2020
Octavia IV - genuine Skoda Auto,a.s. rear bumper protective panels in GLOSSY BLACK finish now ON STOCK !!!

24.04.2020
Kamiq - original Skoda rear bumper protective panels in ALU LOOK finish ON STOCK !!!

23.04.2020
Karoq - original Skoda LIMITED EDTITION (Black Matt) door sills ON STOCK !!!

22.04.2020
Scala - original Skoda rear bumper protective panels in ALU LOOK finish ON STOCK !!!

21.04.2020
Kodiaq genuine Skoda Auto,a.s. front bumper/fender mud protection panels ON STOCK !!!

20.04.2020
Kodiaq - basic ABS plastic DTM side skirts ON STOCK !!!

19.04.2020
Superb III Facelift 2020+ front bumper DTM spoilers in V2 GLOSSY black version now ON STOCK !!!

18.04.2020
Octavia III RS 13-19 - new large V3 rear bumper diffusors (Glossy black version) now ON STOCK !!!

17.04.2020
Superb III Facelift 2020+ front bumper DTM spoilers in V1 GLOSSY black version now ON STOCK !!!

16.04.2020
Kodiaq SportLine - front bumper DTM spoilers in sportive CARBON look now ON STOCK !!!

15.04.2020
Kodiaq SportLine - rear bumper corner-spoilers in sportive CARBON look now ON STOCK !!!

14.04.2020
Scala - genuine Skoda Auto, a.s. front grille MONTE CARLO frames in DEVIL-X edition now ON STOCK !!!

13.04.2020
FINALLY: Original Skoda front emblems for Kodiaq painted in original Magic Black (F9R) in the INSTALLED GALLERY !!!

12.04.2020
Octavia IV - genuine Skoda interior door sills ON STOCK !!!

11.04.2020
Our company´s 2020 BLACK Kodiaq Sportline with V1S spoiler installed GALLERY !!!

10.04.2020
Superb III - full replacement mirror shell caps in original Skoda MONTE CARLO BLACK paint version now ON STOCK !!!

09.04.2020
Kodiaq - fantastic Audi dynamic style side mirror side indicator lights for models WITHOUT area view finally ON STOCK !!!

08.04.2020
Karoq - fantastic Audi dynamic style side mirror side indicator lights ON STOCK !!!

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