FAQ : superskoda.com

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FAQ - HÄUFIG GESTELLTE FRAGEN

1) Q: Do you ship worldwide?
2) Q: I cannot find my country in Registration form...
3) Q: Is the website secure?
4) Q: Is everything you are selling in brand new condition?
5) Q: Do you sell lights as single items or always in pairs?
6) Q: What types of payment do you accept?
7) Q: Can I place an order over the email or phone?
8) Q: How long does it take you to ship out my order?
9) Q: What do I do if I would like to cancel my order?
10) Q: This part looks like it will fit my car. Will it?
11) Q: How do I check the status of my order?
12) Q: Can you ship to a different address other than the billing address?
13) Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !
14) Q: I received a damaged item. What should I do?
15) Q: Are Shipping costs refundable, if I´m not satisfied with the parts?


Q: Do you ship worldwide?

A: Yes, we ship our products to any place in the world.

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Q: I cannot find my country in Registration form...

A: Please just send us email with information where are you from and we add your country to supported countries.

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Q: Is the website secure?

A: Yes, our website is secure and runs through a Secure Sockets Layer (SSL) protocol to protect the misuse or alteration of your personal information and credit card information. Our secure server software encrypts information, ensuring that your transactions stay private and protected.

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Q: Is everything you are selling in brand new condition?

A: Yes, all of our products are in brand new condition.

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Q: Do you sell lights as single items or always in pairs?

A: We strive to sell at wholesale prices to give the best price to our customers. We never sell lights as single items. All lights we sell are in pairs or sets.

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Q: What types of payment do you accept?

A: We accept: 

- PAYPAL (prefered)

- Credit/Debit cards (through Paypal gate)

- Bank wire transfer

- Cash in the registered letter   

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Q: Can I place an order over the email or phone?

A: Yes, you can place the order by email without registration. Once we receive the payment on our bank account or PAYPAL account, we send the goods to your adress.
Sorry, NO phone orders available !

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Q: How long does it take you to ship out my order?

A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.

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Q: What do I do if I would like to cancel my order?

A: If you ordered from SUPERSKODA.com, please notify us before we ship out your merchandise. Once we ship out your item, you will have to pay a 20% restocking fee to cancel your order. Shipping/handling fee is not refundable.

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Q: This part looks like it will fit my car. Will it?

A: Even though some parts may look identical to others, we can only guarantee the proper fitting for the models and years specified by us. We suggest you to check with your dealer to ensure they are the same parts. You can always visit our website at www.SUPERSKODA.com to look for accessories for your model and we should have the similar parts that you want.

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Q: How do I check the status of my order?

A: If you are a member of SUPERSKODA.com, you can sign in to your account and check the -Orders review-. However, if you believe we received your payment and we haven't shipped out your item yet, please contact us to discuss the reasons for the delay, and remember to have ready your order number.

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Q: Can you ship to a different address other than the billing address?

A: We can only ship to the billing address of the credit card or the Paypal confirmed address. No Exceptions. If you haven't updated the billing address of your credit card, you can send us a money order or personal check and provide us with the new shipping address, or you can wait until your account has been updated which may take several business days.

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Q: I received tuning bumper/spoiler/side skirts and it doesn´t fit !

A: All parts MUST be pre-fitted and installed by proffesional tuning shop/garage. We do our best to make our products to be the most suitable to each model of Skoda,but it´s still handmade work.

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Q: I received a damaged item. What should I do?

A: Please contact us and provide us with some pictures of the damage. The merchandise had been damaged during shipment. In that case, you have to file a claim with the shipping carrier/Post office to solve this and receive refund from them.

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Q: Are Shipping costs refundable, if I´m not satisfied with the parts?

NO, SHIPPING COSTS ARE NOT REFUNDABLE IN ANY CASE.

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Kunde

Aktuell

26.03.2018
Superb III - original Skoda Auto,a.s. REAR bumper bottom chrome lids sets ON STOCK !!!

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Superb III limousine - genuine SportLine DEEP GLOSSY BLACK rear trunk spoilers ON STOCK !!!

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22.03.2018
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Kodiaq - front bumper 3pcs lid sets painted in original Skoda MOON WHITE (S9R) metallic paint now ON STOCK !!!

20.03.2018
Karoq - original Skoda FRONT mud flaps with 32% DISCOUNT !!!

19.03.2018
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18.03.2018
Official 2018 Skoda Collection - gym bags ON STOCK !!!

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15.03.2018
Karoq - original Skoda REAR mud flaps with 32% DISCOUNT !!!

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Octavia II Facelift 09-13 - complete RS honeycomb grilles with Candy White (F9E) painted frame and original Skoda emblem (new 2013 version) ON STOCK !!!

13.03.2018
Citigo - original Skoda rear roof spoilers PAINTED with original SKoda paint ON STOCK !!!

12.03.2018
Fabia III Combi - original Skoda basic rooftop cross-carriers ON STOCK !!!

11.03.2018
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10.03.2018
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09.03.2018
Karoq RHD - original Skoda STANDARD floor mats with logo ON STOCK !!!

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07.03.2018
Karoq RHD - original Skoda heavy duty FRONT floor mats ON STOCK !!!

06.03.2018
Superb III - exhaust-like add-on spoilers in GLOWING RED version now ON STOCK !!!

05.03.2018
Karoq - original Skoda heavy duty REAR floor mats ON STOCK !!!

04.03.2018
Karoq LHD - original Skoda heavy duty FRONT floor mats ON STOCK !!!

03.03.2018
Fabia III - Devil Edition (Black/Red) grille frame installed on our company´s F3 with 19´ chrome rims !!!

02.03.2018
Octavia II Facelift 09-13 - complete RS honeycomb grilles with Candy White (F9E) painted frame and original green Skoda emblem ON STOCK !!!

01.03.2018
Original Skoda rear RS230 emblems modified to Monte Carlo black (F9R) version with BLUE glowing panels !!!

28.02.2018
Superb II 09-13 - upper grilles painted in original Skoda ROSSO BRUNELLO (F3X) with Original Skoda emblem in new 2015 version !!!

27.02.2018
Superb II 09-13 - upper grilles painted in original Skoda ROSSO BRUNELLO (F3X) with Original Skoda emblem in Monte Carlo black version !!!

26.02.2018
Octavia II Facelift 09-13 - complete RS honeycomb grilles with Race Blue (F5W) painted frame and original Skoda emblem in new 2013 version ON STOCK !!!

25.02.2018
Octavia II Facelift 09-13 - complete RS honeycomb grilles with Candy White (F9E) painted frame and original Skoda emblem in Monte Carlo (F9R) edition ON STOCK !!!

24.02.2018
Superb II 09-13 - upper grilles painted in original Skoda ROSSO BRUNELLO (F3X) with Original Skoda old green logo !!!

23.02.2018
Superb II 09-13 - upper grilles painted in original Skoda ROSSO BRUNELLO (F3X) !!!

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Karoq - original Martinek Auto rear bumper protective panels in GLOSSY black now ON STOCK !!!

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Superb II 09-13 - upper grilles painted in original Skoda LAVA BLUE (W5Q) with new Monte Carlo Black (F9R) emblem !!!

20.02.2018
Superb II 09-13 - upper grilles painted in original Skoda LAVA BLUE (W5Q) with new 2015 version emblem !!!

19.02.2018
Octavia III - exhaust-like spoilers with RED glowing panels ON STOCK !!!

18.02.2018
Superb II 09-13 - upper grilles painted in original Skoda LAVA BLUE (W5Q) !!!

17.02.2018
Superb III - exhaust-like spoilers INSTALLED PICTURES (thanks to Sebastien from France) !!!

16.02.2018
Kodiaq - original Skoda transverse grille (dog-guard grille) ON STOCK!!!

15.02.2018
Kodiaq - original Skoda netting systems under the parcel shelf ON STOCK!!!

14.02.2018
Superb III - RS6 MATT full replacement mirror shells INSTALLED PICTURES !!!

13.02.2018
Original Skoda Motorsport FABIA R5 boby cars ON STOCK !!!

12.02.2018
Original Skoda touch up set in STEEL GREY (F7A) colour now ON STOCK !!!

11.02.2018
Superb III - DARK CHROME full replacement mirror shells INSTALLED PICTURES !!!

10.02.2018
!! RARE !! Genuine Skoda Motorsport SOFTSHELL JACKETS (2016 simple version) ON STOCK !!!

09.02.2018
Original Skoda Auto,a.s. Skoda Fabia R5 SHOW CAR (green version) 1/43 diecast models ON STOCK !!!

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Octavia III - original Skoda rear trunk spoilers painted in Metal Grey (F7Y) ON STOCK !!!

07.02.2018
Original Skoda RS230 rear emblem in MONTE CARLO black (F9R) metallic paint and with WHITE glowing in the night panels now ON STOCK !!!!!

06.02.2018
Original Skoda RS230 rear emblem in beautiful RACE BLUE (F5W) metallic paint now ON STOCK !!!!!

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Genuine Skoda ´4x4´ rear emblem in MONTE CARLO (F9R) edition ON STOCK !!!!!

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