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Due to increasing amount of orders from Australia, we are providing some important informations for all AU customers 1) Which shipping methods do we offer for customers from Australia ? a) Registered letters (Recomando) - for all items UNDER 2KG and shorter then 45cm - shipped with national Czech Post - sent always with AIRMAIL - sprays (pressure cans) cannot be used for this kind of shipment - delivery time DEPENDS ON THE POST NET only ! - delivery time takes from 7 days to 2-3 weeks ! - AGAIN ! it depends on the POST NET only, not on our company ! - each recomando (registered letters) have their own unique number - this number is visible as a tracking on our (czech) side only !!! - NOTE: AUSTRALIAN post net DOES NOT (!!!!!) provide any tracking service for this kind of shipments (registered letters) !!! - that means, you must rely on your local postman, that he will inform you about the international package - if the postman will not catch you home, he will usually leave the package on your local post office - package is usually stored for about 3-14 days (depends on your local post office) - to avoid returning package back to us, contact your local post office IN ADVANCE about incoming international package !! - PLEASE NOTE, that this shipping method is offered in 70% for FREE and it´s the cheapest way to deliver small items to Australia - THIS IS NOT high-end express in-time service - that means you CANNOT expect detailed tracking service or whatsever - price for this shipping method is the biggest argument - since our start in 2006, there is no lost registered letter sent to Australia - since our start in 2006, there are about 6 returned packages due to ´non-pick-up-reason´ - if you will not receive the package within 14 days after shipment, please contact us and we will do what we can to help you find the package - usually is the package stored (without any notice to receiver) at your local post b) Standard airmail parcel - for all items OVER 2KG or longer than 45cm - shipped with national Czech Post - sent always with AIRMAIL - sprays (pressure cans) cannot be used for this kind of shipment - delivery time DEPENDS ON THE POST NET only ! - delivery time takes from 8 days to 2-3 weeks ! - AGAIN ! it depends on the POST NET only, not on our company ! - tracking number you will find at your superskoda.com account ´Orders overview´ - this tracking number should be also supported by national australian post service - this kind of packages are in 99% controlled by national post-customs bureau - they SHOULD inform you about stopped package by customs bureau - if you do not receive the package within 14-20 days, it´s usually stopped by customs - it also can be stored (and cleared by customs) at your local post office |
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